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Belgium 20-1-26 All Members Physical english
CIOs today are being judged less as technology leaders and more as portfolio managers. Every euro is under scrutiny. Boards and CFOs demand lower run costs, higher efficiency, and clear ROI from every digital initiative. Yet, they also expect CIOs to place bets on disruptive technologies that will keep the enterprise competitive in five years. This constant tension is redefining the role.
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Belgium 22-1-26 Invitation Only Virtual english
AI coding assistants entered development teams quietly, but their impact grows by the day. What started as autocomplete now shapes architecture decisions, documentation, and testing. And when productivity gains are visible, so are new risks: security blind spots, uneven quality, and the slow erosion of shared standards. Teams move faster, but not always in the same direction. The challenge has become integration rather than adoption. And new questions have risen: how do you blend automation into established practices without losing oversight? When is human review still essential, and what should the rules of collaboration between developer and machine look like? As AI tools learn from proprietary code, where do responsibility and accountability sit? Let’s talk about how to redefine those workflows, balancing creativity with control, and protecting code quality in a hybrid human-AI environment. A closed conversation on where AI accelerates progress, where it introduces new debt, and how development culture must evolve to stay credible.
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Belgium 27-1-26 Physical english
Zero Trust sounds simple on paper: trust no one, verify everything. But once you start implementing it, the fun begins. Legacy systems, hybrid networks, and human habits don’t read the manual. The idea is solid; the execution, not so much. In the end, Zero Trust is less about technology and more about design, culture, and patience. And when identity becomes the new perimeter, segmentation turns political, and exceptions multiply until the model looks more like “some trust, most of the time.” It’s progress, but not quite the revolution everyone expected. So how do you make Zero Trust work in real environments full of dependencies, vendors, and legacy constraints? Is it even possible? How do you balance usability with control, and what metrics actually prove progress? Let’s unpack what it takes to move beyond PowerPoint strategy and get Zero Trust working across systems and people that weren’t built for it. A closed conversation for those who’ve learned that Zero Trust is less about zero and more about trust that’s earned, not assumed.
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January 22, 2026 Squad Session Invitation Only Virtual english
AI coding assistants entered development teams quietly, but their impact grows by the day. What started as autocomplete now shapes architecture decisions, documentation, and testing. And when productivity gains are visible, so are new risks: security blind spots, uneven quality, and the slow erosion of shared standards. Teams move faster, but not always in the same direction. The challenge has become integration rather than adoption. And new questions have risen: how do you blend automation into established practices without losing oversight? When is human review still essential, and what should the rules of collaboration between developer and machine look like? As AI tools learn from proprietary code, where do responsibility and accountability sit? Let’s talk about how to redefine those workflows, balancing creativity with control, and protecting code quality in a hybrid human-AI environment. A closed conversation on where AI accelerates progress, where it introduces new debt, and how development culture must evolve to stay credible.
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January 27, 2026 Squad Session Invitation Only Physical english
Zero Trust sounds simple on paper: trust no one, verify everything. But once you start implementing it, the fun begins. Legacy systems, hybrid networks, and human habits don’t read the manual. The idea is solid; the execution, not so much.
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January 29, 2026 Squad Session Invitation Only Virtual english
The role of the data leader used to be clear: build platforms, deliver dashboards, report insights. But now data sits everywhere, in AI, in decisions, in strategy, and suddenly every conversation ends with “What does the data say?”. The responsibility has outgrown the job description.
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CIONET Trailblazer: AI Transformation: Bridging the Cultural Divide to Achieve Competitive Advantage
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IBM Sterling OMS Crushes Black Friday with Instana: 120% Order Spike, No Sweat Challenge: Maintain peak performance for IBM Sterling Order Management (OMS) during Black Friday, when clients see a 20-30x order volume increase. Solution: Implement IBM Instana Observability for real-time monitoring and proactive issue resolution. Results: - Processed 15 billion API calls in one week (120% YoY increase) with sub-second response times. - Achieved 99.9999% uptime, exceeding SLAs. - Improved user experience with intuitive dashboards and alerts. This case study highlights how IBM Instana empowered IBM Sterling OMS to deliver a smooth Black Friday experience for clients amidst a massive order surge.
When it is Black Friday and many of the world’s top retailers rely on your solution to conduct their business, your solution better perform. During the 2023 holiday season, the IBM Sterling® Order Management software (OMS) team used the IBM Instana® Observability solution to maintain excellent performance and help smash order and revenue records.
The SaaS version of IBM Sterling OMS facilitates real-time order and inventory management for many brands that are household names in the US and internationally, from massive online marketplaces to popular shops for fashion apparel and children’s gifts. For these companies, if the OMS system falters, even for a minute, it is money lost; during Black Friday or other seasonal peaks, it could be millions.
The Sterling OMS team at IBM understands what is at stake, and it commits to a service-level agreement (SLA) of 99.9999% uptime for customers. But making good on this SLA is no simple task.
IBM Sterling OMS SaaS technology stack
The SaaS OMS solution hosts more than 300 client environments and integrates them with a diverse technology stack. “Each customer environment is both complex and unique,” says Pradeep Nanjundaswamy, Director of Order Management Development at IBM. “For any implementation, there is a minimum of around 20 integrations with external systems such as payment systems, ERP and delivery services.” Monitoring performance across the whole heterogeneous stack is a must; each component is critical to overall high availability.
It was the first year we faced the holiday season with Instana as the monitoring system. We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth. ”
Earlier in 2023, the Sterling OMS team had replaced its previous, third-party performance-monitoring solution with IBM Instana Observability.
Black Friday would be the first seasonal surge for the new setup. But from the time they began testing Instana, the OMS team saw advantages they knew would serve them well during the holidays. “The previous solution required many custom integrations that we have been able to replace with out-of-the-box integrations from Instana,” says Shoeb Bihari, Technical Lead / Site Reliability Engineer Advisor on the Sterling team.
The user interface is also better now. “With the other solution, we had to embed its screens into our self-service tool,” explains Nanjundaswamy. “With Instana we rewrote the user screens leveraging Instana APIs, and the user experience has greatly improved.”
The OMS support team now uses Instana to monitor system health and performance in real time and intervene according to the SLAs. “We have browser-based monitoring, covering the application level and infrastructure,” says Dinup Pillai, Senior Technical Staff Member on the Sterling team. This includes synthetic monitoring (also known as active monitoring), which simulates end-user actions from different locations and continually monitors availability and response time. “When any performance issues arise, automated alerts help minimize response time,” says Pillai.
The team also takes advantage of Instana’s flexibility to create personalized dashboards and alerts for API-level and business-level metrics. They can provide role-based visibility to client and internal personnel. Clients get real-time views of business performance, including order volumes and capture rates.
When Black Friday arrived, clients’ order volumes exploded by 20-30 times their normal rates for a solid week. In 2022, over 6 billion API calls1 hit the OMS system during Thanksgiving week. A year later, there were about 15 billion API calls—an increase of 120% over the previous year.
So, how did the system do?
Most of the API calls had a response time in sub-seconds. “It was the first year we faced the holiday season with Instana as the monitoring system,” says Nanjundaswamy. “We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth.”
IBM Sterling solutions and offerings provide proven reliable connectivity, end-to-end visibility, real-time insights to turn potential disruptions into opportunities for customer engagement, growth and profit. The solutions include supply chain sustainability software like IBM Sterling Order Management, an order fulfillment software that manages and optimizes processes across channels and fulfillment centers in real time.
Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?
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The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.
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Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !
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CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.
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