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Belgium 01-10-2026 Squad Only Virtual english
Low-code, no-code, and AI tools are giving business teams more ability to build solutions themselves. The challenge is setting the right boundaries before fast local solutions become important operational assets. Three pressure points need attention. - Boundaries must be clear: teams need to know what they can build alone and what requires IT, security, or architecture review. - Supportability matters when a quick solution becomes business-critical. - Risk control remains necessary around data access, compliance, security, process dependency, and maintenance. The working question is simple: how do we enable business-led development while keeping security, ownership, and support under control? If you are trying to enable this safely, let’s compare approaches with others facing the same balance.
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Belgium 06-10-2026 All Members Physical english
As enterprise AI transitions from experimental Proofs of Concept (POCs) into real implementations, digital leaders are encountering a shared challenge: consumption-based public cloud token billing models do not fit neatly into traditional IT budgeting. Daily token consumption can rise unexpectedly, pushing expenses through the roof while arbitrary caps quickly kill momentum for innovation. For many CIOs, this raises an open strategic question: How do we keep costs under control while further stimulating innovation? During this interactive CIONET roundtable, we will explore among peers how to navigate AI tokenomics. Rather than treating public cloud LLMs as the default path, we will investigate how different execution environments, ranging from hybrid cloud setups and targeted on-premise models to specialised edge hardware, can help balance cost with performance. This session is intentionally designed as an open peer-to-peer exchange; a space to compare notes, challenge current ways of working and architectural setups, and discuss practical approaches to building predictable, scalable AI models.
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Belgium 08-10-2026 All Members Physical english
Every large organisation has been through a major transformation, and most through several. The word transformation is misleading because it suggests a beginning and an end. But organisations that do well are the ones that have given up on the idea of arriving and realise that constant change has become the new norm, and missing a single cycle leaves you permanently behind. This evening, two leaders will share how they think about this, coming from opposite directions. John Porter led Telenet through a sustained period of reinvention spanning the pandemic, a full reorganisation into tribes, M&A, and a shift to a performance driven culture. Along the way, the IT department was dissolved and technology was embedded inside autonomous tribes that run as small businesses. There is no CIO at Telenet. It is Telenet Group’s purpose to become a digital-first, customer-centric organisation. To deliver on this ambition, it has embarked on a transformation journey built on three pillars: (i) the implementation of a scaled-agile operating model (organisation), (ii) the acceleration of digitisation and automation underpinned by optimised IT systems, platforms, and strategic technology partnerships (digitisation), and (iii) a performance leadership culture focused on accountability, ownership, and a change mindset (culture). Kris Vervaet, on the other hand, has just become CIO at KBC, the bank whose mobile app has been ranked best in the world three times and whose AI assistant Kate now handles 70% of customer queries on its own. But Kris is no ordinary CIO: he ran DPG Media Belgium as CEO, and KBC went looking for someone who has led transformation rather than someone who manages technology. So while one organisation got rid of the CIO role, the other reinvented it, and both are thriving. The conversation will range across organisational and IT redesign, the rise of digital-first customer experience, the impact of AI on how every business is run, and the harder questions of culture, talent and leadership. The question for every leader in the room is what that tells you about your own role, your own operating model, and the pace at which you are prepared to keep evolving.
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CIONET Trailblazer: CISO: The Shift from Prevention to Resilience: Turning Visibility into Execution
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CIONET Trailblazer: AI Transformation: Bridging the Cultural Divide to Achieve Competitive Advantage
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IBM Sterling OMS Crushes Black Friday with Instana: 120% Order Spike, No Sweat Challenge: Maintain peak performance for IBM Sterling Order Management (OMS) during Black Friday, when clients see a 20-30x order volume increase. Solution: Implement IBM Instana Observability for real-time monitoring and proactive issue resolution. Results: - Processed 15 billion API calls in one week (120% YoY increase) with sub-second response times. - Achieved 99.9999% uptime, exceeding SLAs. - Improved user experience with intuitive dashboards and alerts. This case study highlights how IBM Instana empowered IBM Sterling OMS to deliver a smooth Black Friday experience for clients amidst a massive order surge.
When it is Black Friday and many of the world’s top retailers rely on your solution to conduct their business, your solution better perform. During the 2023 holiday season, the IBM Sterling® Order Management software (OMS) team used the IBM Instana® Observability solution to maintain excellent performance and help smash order and revenue records.
The SaaS version of IBM Sterling OMS facilitates real-time order and inventory management for many brands that are household names in the US and internationally, from massive online marketplaces to popular shops for fashion apparel and children’s gifts. For these companies, if the OMS system falters, even for a minute, it is money lost; during Black Friday or other seasonal peaks, it could be millions.
The Sterling OMS team at IBM understands what is at stake, and it commits to a service-level agreement (SLA) of 99.9999% uptime for customers. But making good on this SLA is no simple task.
IBM Sterling OMS SaaS technology stack
The SaaS OMS solution hosts more than 300 client environments and integrates them with a diverse technology stack. “Each customer environment is both complex and unique,” says Pradeep Nanjundaswamy, Director of Order Management Development at IBM. “For any implementation, there is a minimum of around 20 integrations with external systems such as payment systems, ERP and delivery services.” Monitoring performance across the whole heterogeneous stack is a must; each component is critical to overall high availability.
It was the first year we faced the holiday season with Instana as the monitoring system. We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth. ”
Earlier in 2023, the Sterling OMS team had replaced its previous, third-party performance-monitoring solution with IBM Instana Observability.
Black Friday would be the first seasonal surge for the new setup. But from the time they began testing Instana, the OMS team saw advantages they knew would serve them well during the holidays. “The previous solution required many custom integrations that we have been able to replace with out-of-the-box integrations from Instana,” says Shoeb Bihari, Technical Lead / Site Reliability Engineer Advisor on the Sterling team.
The user interface is also better now. “With the other solution, we had to embed its screens into our self-service tool,” explains Nanjundaswamy. “With Instana we rewrote the user screens leveraging Instana APIs, and the user experience has greatly improved.”
The OMS support team now uses Instana to monitor system health and performance in real time and intervene according to the SLAs. “We have browser-based monitoring, covering the application level and infrastructure,” says Dinup Pillai, Senior Technical Staff Member on the Sterling team. This includes synthetic monitoring (also known as active monitoring), which simulates end-user actions from different locations and continually monitors availability and response time. “When any performance issues arise, automated alerts help minimize response time,” says Pillai.
The team also takes advantage of Instana’s flexibility to create personalized dashboards and alerts for API-level and business-level metrics. They can provide role-based visibility to client and internal personnel. Clients get real-time views of business performance, including order volumes and capture rates.
When Black Friday arrived, clients’ order volumes exploded by 20-30 times their normal rates for a solid week. In 2022, over 6 billion API calls1 hit the OMS system during Thanksgiving week. A year later, there were about 15 billion API calls—an increase of 120% over the previous year.
So, how did the system do?
Most of the API calls had a response time in sub-seconds. “It was the first year we faced the holiday season with Instana as the monitoring system,” says Nanjundaswamy. “We had 15 billion API calls in 2023 without experiencing severity one incidents or escalations. Overall, it was smooth.”
IBM Sterling solutions and offerings provide proven reliable connectivity, end-to-end visibility, real-time insights to turn potential disruptions into opportunities for customer engagement, growth and profit. The solutions include supply chain sustainability software like IBM Sterling Order Management, an order fulfillment software that manages and optimizes processes across channels and fulfillment centers in real time.
CIONET’s Cyber Circle: a new three-event programme exclusively focusing on the most urgent, complex, and high-impact challenges in cybersecurity today. Launched in 2026, this initiative brings together CISOs, CIOs, and senior IT executives with a strong interest in cybersecurity for three curated gatherings each year. As part of CIONET’s trusted executive community, the Cyber Circle provides a confidential, peer-driven environment to exchange insights, share real-world experiences, and address evolving cyber threats. Each session is designed to foster strategic dialogue, strengthen resilience, and elevate cybersecurity as a core driver of business value.
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The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.
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Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !
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CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.
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