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Belgium 10-09-2026 Squad Only Physical english

Building the Infrastructure AI Needs: From computer and data access to scalability, cost control, and operational readiness.

AI is moving from pilots into operational use, and the infrastructure question is becoming more concrete. The challenge is deciding what needs to be built, expanded, controlled, or delayed as usage grows. Three pressure points usually appear first. - Compute capacity requires careful planning: teams need enough GPU, cloud, or specialised processing power, while keeping utilisation and cost under control. - Data movement becomes more demanding: AI needs access to data across systems, with latency, security, integration, and quality managed from the start. - Operational control becomes essential: monitoring, access rights, resilience, cost visibility, and ownership need to scale with usage. The working question is simple: how do we support AI at scale while keeping infrastructure efficient, governed, and financially sustainable? If you are working through these choices, let’s compare approaches with others facing similar constraints.

Belgium 15-09-2026 Squad Only Virtual english

Turning AI Pilots into Daily Workflows: How to move from experimentation to adoption by redesigning work, ownership, controls, and habits.

AI pilots are easier to launch than to embed into daily operations. The challenge is changing how work happens once AI becomes part of decisions, tasks, handovers, and controls. Three pressure points tend to decide whether adoption holds. - Workflow fit matters: AI has to enter the flow of work as part of the process. - Ownership needs to be clear: someone must own the process, the controls, the exceptions, and the outcome. - User trust has to be built: people need to know when to rely on AI, when to challenge it, and when to escalate. The working question is simple: how do we move AI from promising pilots into daily work while keeping clarity, accountability, and risk control? If this is part of your current reality, let’s compare choices, constraints, and lessons learned.

Belgium 17-09-2026 Country Members Physical french

Les Rencontres: CTO: Le Saint Graal?

Pendant longtemps, le TCO donnait une impression de contrôle. On investissait, on amortissait, on optimisait. Les coûts étaient visibles, relativement prévisibles, et structurés autour d’une logique claire entre CAPEX et OPEX. Ce modèle ne suffit plus à expliquer où va réellement l’argent. Aujourd’hui, une part croissante des dépenses IT ne repose plus sur ce que l’on possède, mais sur ce que l’on consomme: des tokens générés par l’IA des agents qui exécutent des actions en continu des outils SaaS qui se multiplient dans les équipes du cloud qui s’adapte en permanence à l’usage Le coût ne disparaît pas, mais il devient plus diffus, plus dynamique, et souvent plus difficile à attribuer, à expliquer, et à maîtriser. C’est là que des approches comme le Technology Business Management, ou TBM, redeviennent particulièrement utiles: non pas comme un exercice de reporting supplémentaire, mais comme un moyen de relier concrètement les dépenses aux services, aux usages, et aux décisions. Et c’est là aussi que la question du “Saint Graal” revient, mais sous une autre forme. Vous vous demandez peut-être: Comment garder de la maîtrise quand la dépense dépend du comportement, des usages, et parfois même de systèmes autonomes ? Comment piloter l’équilibre CAPEX/OPEX quand le cloud, le SaaS et l’IA déplacent progressivement les coûts vers des modèles variables ? Quels coûts restent encore trop souvent hors radar: ressources métier, formation, support, intégration, sécurité, gouvernance ? Et surtout, qu’est-ce qu’un “bon TCO” veut encore dire quand il faut le mettre en regard d’objectifs parfois plus stratégiques, plus longs à mesurer, ou plus difficiles à quantifier: qualité de service, résilience, agilité, expérience utilisateur, capacité d’innovation ? Ce sont précisément ces questions qui seront au cœur de notre rencontre: une discussion ouverte entre pairs, ancrée dans la réalité du terrain, pas pour débattre de modèles idéaux, mais pour comprendre comment chacun tente, concrètement, de mesurer, d’attribuer et de reprendre le contrôle, sans réduire la valeur d’un choix technologique à son seul coût.

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A modernization journey with zero downtime

Carey International's aging on-premise systems struggled to meet growing demands for security, high availability, and cost efficiency. Carey migrated its applications to a cloud-based architecture using Red Hat OpenShift® in AWS (ROSA) and IBM WebSphere Liberty container platform. They also adopted IBM Instana for real-time monitoring and proactive maintenance.

Legacy limitations and the need for change

Carey International, Inc.—a storied name in the premium ground transportation industry—has been redefining luxury travel since the 1920s. Its sprawling operation comprise a robust network of subsidiary, franchise and affiliate partners across 400 cities worldwide. With a staggering record of 550 thousand trips in 69 countries in 2022, its centralized reservation, billing, customer service and event management systems represent a complex backbone of operations that demands relentless uptime and security. However, dated legacy systems faced modern pressures, prompting Carey to embark on a transformative journey of application modernization.

Navigating a veritable minefield of operational challenges, Carey's legacy systems—sprawling across a mix of traditional platforms including IBM® WebSphere® Application Server Network Deployment, Red Hat® JBoss® Enterprise Application Platform and Oracle databases—began to strain under customer demands for enhanced security, the need for high-availability services, and rising costs—all exacerbated by the specialized skills required to maintain these aging technologies. The tipping point came with the realization that its systems could not keep up with a swiftly changing digital landscape without significant operational risk and unforeseen expenses.

Adopting cloud fluency with IBM WebSphere Liberty

Carey's strategic move to cloud architecture, specifically Red Hat OpenShift® in AWS (ROSA), marked a paradigm shift towards agility and scalability. By transitioning its Java® applications to the IBM WebSphere Liberty container platform, Carey embraced a seamless, efficient system capable of meeting the needs of an operation that never sleeps. Alongside, Oracle databases moved to Oracle Cloud Infrastructure and APIs were elegantly managed, demonstrating how modern containerization and cloud-native services could refurbish even the most deeply rooted systems.

The introduction of IBM Instana® to Carey's tech stack was pivotal. Legacy applications became transparent under the IBM technology’s fully-automated real-time observability platform. Instana provided Carey with the X-ray vision to pinpoint performance bottlenecks, resource anomalies and operational issues in real-time, ushering in a new era of reliability and proactive maintenance.

The final leap into modernized operations was a meticulously planned cutover—a testament to Carey's all-in commitment to modernization. With thorough documentation and practice runs, the team executed a smooth transition. Carey has experienced nearly zero unplanned or planned downtime since the migration. Performance and reliability numbers have met and often exceeded those for the on-premise system.

The measure of success in a modernized infrastructure

In the wake of these sweeping changes, Carey now boasts an architecture that not only competes with but surpasses the on-premise performance metrics of yore. Zero downtime has become the new standard, and the nimble, rolling release process signifies a newfound operational agility. As Carey continues to fine-tune its system and explore further cost optimizations with Red Hat and AWS, the narrative is clear: application modernization elevates service capabilities, bolsters security and ensures a company's relevance in today's dynamic tech environment.

Carey's journey to application modernization with WebSphere Liberty and Instana is more than a case study of technological upgrade—it is a celebration of timely transformation, matching the pace of an ever-evolving industry while laying a sturdy, future-proof foundation for the legacy of luxury travel.

IBM, Red Hat and AWS were a great team and provided hands on assistance to ensure project success. IBM Instana was key to quickly identifying problems and their root causes as well as critical to monitoring Red Hat OpenShift during load testing, go-live and in production. All applications were migrated in May 2023 during a six-hour outage window. To date, performance and reliability exceed the on-premise system. Releases into the cloud platform are simple, fast and non-disruptive. Development pipeline processes are also greatly streamlined.

About Carey International, Inc.

Carey (link resides outside of ibm.com) is a trusted leader in innovative ground transportation solutions—delivering unparalleled safety, reliability and general peace of mind to the world's most discerning travelers since 1921.

Solution components

IBM® Instana®IBM WebSphere® Liberty

Technologies

IBM Instana Observability IBM WebSphere Liberty

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