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Belgium 9-10-25 Country Members Physical english

Belgium's Got Talent '25 - CIONET Belgium: Community Event

Today’s IT world moves faster than ever. New tools, new ways of working, constant updates! The real challenge? Making sure your people stay in the loop, up to speed, and ready to move. That’s why this year’s edition of Belgium’s Got Digital Talent is all about mastering knowledge flow, how to share the right know-how with the right people, at the right time. No more teams working in silos. No more vital info getting lost.We’re diving into practical ways to keep your teams smart, agile, and aligned. Whether you're leading an IT team, shaping digital strategy, or hiring tech talent, this event will give you the ideas, tools, and energy to turn fast change into a competitive edge.

Belgium 14-10-25 Squad Only Virtual english

Agile Infrastructure ; How to build technical foundations that don’t slow you down

Agile delivery often collides with inflexible infrastructures. One team wants to release weekly. Another is waiting six months for a new test environment. Sounds familiar? If your infra team is tired of being the bottleneck, and your devs are tired of waiting, this session opens a path forward.

Belgium 14-10-25 Invitation Only Physical english

Towards Digital Sovereignty in the Financial Sector

For financial institutions, a strategic approach to cloud adoption is needed, but not simple to achieve. The challenge lies in leveraging the benefits of modern cloud infrastructure while simultaneously preparing to meet strict sovereignty requirements. This necessitates a careful consideration of cloud architecture, including hybrid and multi-cloud models, and a thorough understanding of data residency and governance.

October 14, 2025 Squad Session Squad Only Virtual english

Agile Infrastructure ; How to build technical foundations that don’t slow you down

October 17, 2025 Squad Session Squad Only Physical english

Leading Change When Your Organisation Pushes Back ; How to move forward when transformation feels like a threat

You’ve secured the budget. The tech is solid. Leadership has signed off. But the project’s going nowhere. People smile in meetings and ignore you afterwards. Middle managers hesitate. Teams follow the old way, even when a new one exists. Every step forward feels like a negotiation, because it is. You’re not alone. Many digital leaders find themselves in this position. The business knows it needs to change but isn’t ready to let go. This session is about those moments.

October 21, 2025 Squad Session Squad Only Physical english

AI in Practice ; What it really takes to move from pilot to production

Every organisation has a handful of AI pilots. But very few have scaled them. The models are accurate. The vision is clear. But something’s always in the way; lack of infrastructure, unclear ownership, security concerns, or just plain fatigue. This is a conversation for people in the messy middle of the AI journey, those navigating the leap from promising prototypes to operational value.

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Taking the pain out of purchasing a home

NatWest Group takes on digital transformation to make home buying easier

For many, owning a home is a dream come true. A bank-issued mortgage is usually an essential ingredient in realizing that dream.

But as regulations, products and processes evolve, issuing and obtaining a mortgage can be complicated. Banks are tasked with being able to access and apply accurate policy information to each customer’s unique needs in real time, throughout the home buying process.

Together with IBM®, NatWest Group is solving that problem with a plan for digital mortgage support.

The Shift: How Royal Bank of Scotland (now NatWest Group) and IBM made home buying easier

VIDEO

Increased customer loyalty

Since implementing the digital mortgage support tool, NatWest has seen a 20% improvement in customer loyalty

Time savings

Call duration has decreased by 10% due to the digital mortgage support tool

" In the mortgage industry, change is constant. Regulation changes, products change, processes change. It’s imperative that the customer has the support and the information they need to allow them to focus on their home buying journey. ”

MaryAnn FlemingHead of Homebuying ServicesNatWest Group

A smart platform that gets smarter every day

IBM Consulting™ and NatWest have co-created an AI-powered, cloud-based platform that empowers mortgage call center employees with real-time digital mortgage support for home buyers.

The platform, built with IBM watsonx Assistant technology on IBM Cloud®, is called “Marge”—and is a valuable new asset to NatWest’s digital transformation.

Marge is intentionally personified as a member of the NatWest team and has her own evolving personality. Marge was built directly on the cloud, embedded in NatWest’s existing data structures, and has access to new data added every minute through content updates and customer interactions. For NatWest mortgage call center employees, she is one single point of access for digital mortgage support for their cognitive enterprise.

Team of coworkers talking and smiling around a computer

Our colleagues have a level of confidence that they never had before, which, in turn, gives customers confidence in the decisions that they’re making for their future. ”

MaryAnn FlemingHead of Homebuying ServicesNatWest Group

Humans + technology = happy customers

While on the phone with a customer, NatWest employees get quick digital mortgage support from Marge by typing keywords into a console. With cognitive enterprise technology at their fingertips, they are able to support new and existing home buying customers.

Since implementing the digital mortgage support tool, NatWest has seen a 20% improvement in customer Net Promoter Score (NPS)—a key customer loyalty metric—and a 10% decrease in call duration.

As Marge evolves, NatWest employees will be empowered to do great work during the digital transformation and the bank will continue on its journey to becoming a Cognitive Enterprise (PDF), IBM’s vision for the next-gen business model.

Technologies

IBM Cloud: AI IBM Watsonx Assistant

Partners

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.