Belgium 23-9-25 Squad Only Virtual english
Security teams are overwhelmed. Too many tools. Too many alerts. Too few people. And now, increasing pressure from the board to protect everything, everywhere, all the time. Expect honest reflection, shared strategies, and a conversation that cuts through compliance noise and focuses on what to do when your team is stretched and your risk is rising.
Read MoreBelgium 23-9-25 Invitation Only Physical english
In today's rapidly evolving digital landscape, the financial services industry in Belgium faces a critical juncture regarding its cloud adoption strategy. While the allure of cloud computing – with its promise of scalability, agility, and innovation – is undeniable, the unique regulatory demands and paramount need for data sovereignty present significant challenges. This CIONET roundtable, aims to bring together Digital Leaders from the Belgian financial sector to discuss how to navigate these complexities. We will explore how financial institutions can leverage cloud technologies while ensuring complete control over their data, maintaining compliance with stringent European regulations like GDPR and DORA, and mitigating geopolitical risks.
Read MoreBelgium 24-9-25 Invitation Only Physical english
As smart devices proliferate across operational environments — from sensors on factory lines and GPS trackers in logistics fleets to wearables in healthcare and connected systems in smart cities — the integration of Managed IoT (MiOT) is accelerating. But with it comes a surge in cybersecurity risks. No longer isolated or air-gapped, OT systems are becoming fully networked, remotely accessible, and deeply entwined with IT. This creates a vulnerable, highly complex digital mesh, one where a single compromised device can trigger physical, financial, and reputational consequences.
Read MoreSeptember 23, 2025 Squad Session Squad Only Virtual english
Security teams are overwhelmed. Too many tools. Too many alerts. Too few people. And now, increasing pressure from the board to protect everything, everywhere, all the time. Expect honest reflection, shared strategies, and a conversation that cuts through compliance noise and focuses on what to do when your team is stretched and your risk is rising.
Read MoreSeptember 30, 2025 Squad Session Squad Only Virtual english
Everyone has technical debt. The question is what to do with it. Refactor now? Wait for the next feature? Build on it and hope it holds? If you’re tired of debating whether to clean up or move on, this session helps you frame the debt conversation in a way that supports both speed and stability.
Read MoreOctober 2, 2025 Squad Session Squad Only Virtual english
Architecture doesn’t happen in diagrams. It happens in minds, seasoned, curious, sharp minds that understand how the pieces fit. But who’s shaping these minds? Who’s growing the next generation of digital architects? If you’re responsible for complex systems, and for the people designing them, this session is for you.
Read MoreOne new contact centre. Thousands of happy citizens
We’re helping Falkirk Council hear more from its citizens.
Overview
Falkirk Council gets a lot of calls. Everything from bin collection questions to planning requests.
The organisation looks after 160,000 residents, so the phones ring hundreds of thousands of calls every year. They needed a phone system that could keep up.
The challenge
The Council’s ageing PBX wasn’t giving anyone what they wanted. More than 60,000 citizen calls every month were getting the engaged tone. Agents didn’t have the information they needed when they picked up. And with no call management data, nobody could see how the teams were performing – or how many more agents they needed. The team already used our technology, so they came to us for help. They needed a system that could help agents out by taking callers’ details before an agent even picked up a call. One that gave agents all the tools they needed when they picked up. And one that helped the team manage and plan more easily. We knew we could help.
The solution
The answer’s in the cloud
The new system, Cloud Contact next generation (NGCC), uses cloud apps and management tools to give the team more control over their calls. Falkirk citizens now only have to call one number to access council services. CRM integration speeds up call handling – so callers reach the right person, faster. It even prioritises based on urgency, with emergency calls going through before bin collection queries. And it includes call recording, which helps with training and resolving disputes. A new menu queue system takes callers’ information the moment they dial and tells them when they’ll be connected. That means no more engaged tones. It’s more reliable so agents know they’ll always have the tools they need, when they need them. Plus, because the system is cloud-based, they can add more devices from anywhere – as long as it has an internet connection. So they can flex everything up when they get busy. And with real-time reporting, they can see exactly when that is.
The result
NGCC is putting smiles on people’s faces. Citizens get through faster. Agents can do their jobs more easily, boosting their morale. While Falkirk Council has a solution it can rely on, giving it the confidence to invest in improving the service further. The call centre teams can now see call data for different departments, making it easier to dial resources up and down when they’re needed. And they were able to use this data to show councillors the real challenges of handling such a wide range of questions and requests. This helped Falkirk Council hone its strategy. The data showed that the team needed more people picking up phones for specific areas. Fortunately, bringing in 40 extra agents was a breeze thanks to the system’s flexibility. And if things change in the future the local authority is ready to react.
106 Views 0 Likes Read More
Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?
Read MoreThe Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.
Read MoreDécouvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !
Read MoreCIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.
Read MoreWould you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!
You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!