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Belgium 23-6-26 All Members Physical english

The Sovereignty Play : Sourcing for Autonomy, Resilience and Competitive Advantage

Sourcing for Autonomy, Resilience and Competitive Advantage. Global platforms offer incredible speed and innovation, but they also create deep dependencies that can expose your business to vendor lock-in, supply chain disruptions, and regulatory shifts. For today's CIO, the central challenge is no longer just about technology adoption; it's about building a digital foundation that is both agile and resilient. Strategic sourcing is the key. It has evolved from a procurement function into the primary tool for CIOs to navigate uncertainty, mitigate risk, and achieve digital autonomy. This session provides a practical playbook for using strategic sourcing to build a future-proof enterprise.

Belgium 30-6-26 Public Physical french

L'IT Public au point de rupture

L'IT Public au point de rupture : Vers un modèle à l'usage ? Transformer l'inertie en agilité : le défi du service public. Le constat : L’ère de la possession touche à sa fin Le citoyen n'attend pas que vous gériez des serveurs ; il attend des services. Pourtant, le modèle IT public reste prisonnier du « faire » plutôt que du « résultat ». Entre des budgets CAPEX verrouillés sur 5 ans et des cycles de procurement qui naissent périmés, l'écart se creuse. Le dilemme est stratégique : Comment passer d'une infrastructure que l'on subit à une informatique pilotée par le résultat (Outcome-based IT) ? Est-il possible d'adopter la souplesse du Cloud sans abandonner les clés de notre souveraineté ? L'objet du débat : Le "As-a-Service" au-delà du concept Nous vous invitons à remettre en question les promesses des modèles orientés vers la consommation. L'objectif est de débattre, sans tabou, du potentiel réel de ces approches pour le secteur public : Inverser la responsabilité : Passer de l'achat de matériel à l'achat de niveaux de service (SLA). Est-ce le secret pour libérer vos équipes de la maintenance ? Aligner le coût sur l'usage : En finir avec le surprovisionnement pour ne payer que ce qui est réellement consommé. Agilité "Procurement-proof" : Comment le modèle à l'usage permet-il de scaler en quelques jours ce qui prenait des mois d'appels d'offres ? La souveraineté par le contrat : Le "As-a-Service" sur site est-il le compromis idéal entre contrôle privé et flexibilité publique ? Le Format : "Zero Slides, Full Insight" Pas de présentation ni de marketing, uniquement une confrontation de visions entre pairs : Cercle restreint : Décideurs du secteur public francophone. Règle de Chatham House : Ce qui se dit à table reste à table. Débat pur : Une discussion structurée autour de vos doutes et de vos ambitions numériques.

Belgium 30-6-26 All Members Physical english

AI at Home

As AI becomes critical to business success, organisations in highly regulated sectors such as Financial Services, Critical Infrastructures and Defence, face strict data privacy, security, and compliance mandates that make public cloud AI a non-starter. This interactive session will explore the practical realities, both the benefits and limitations, of bringing enterprise-grade AI capabilities directly onto your own premises. Join CIONET, Kyndryl, and Dell Technologies for an exclusive, hands-on roundtable and live workshop on navigating the crucial intersection of artificial intelligence, data sovereignty, and autonomous operations. We will move beyond the theory by bringing the physical machine into the room for a live, air-gapped demonstration of cutting-edge workloads running entirely on-site. This interactive workshop will bring together Digital Leaders to: Demystify Sovereign AI at the C-Level: Review the strategic trade-offs, architecture, and compliance advantages of running localised AI models. See Zero-Leak Secure Code Review in Action: Watch a live demo of an on-premise LLM scanning software for vulnerabilities, ensuring your codebase never leaves your secure infrastructure. Experience On-Premise Agentic AI: Witness a local, autonomous monitoring agent, utilising advanced, Claude-level reasoning capabilities, managing critical IT Operations tasks completely offline. Collaborate on Best Practices: Engage with peers to discuss deployment timelines, security frameworks, and infrastructure requirements for true data control. Don't miss this opportunity to interact with live hardware, engage with industry peers, and gain actionable insights into unleashing the power of sovereign and agentic AI.

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One new contact centre. Thousands of happy citizens

We’re helping Falkirk Council hear more from its citizens.

Overview
Falkirk Council gets a lot of calls. Everything from bin collection questions to planning requests.
The organisation looks after 160,000 residents, so the phones ring hundreds of thousands of calls every year. They needed a phone system that could keep up.

The challenge
The Council’s ageing PBX wasn’t giving anyone what they wanted. More than 60,000 citizen calls every month were getting the engaged tone. Agents didn’t have the information they needed when they picked up. And with no call management data, nobody could see how the teams were performing – or how many more agents they needed. The team already used our technology, so they came to us for help. They needed a system that could help agents out by taking callers’ details before an agent even picked up a call. One that gave agents all the tools they needed when they picked up. And one that helped the team manage and plan more easily. We knew we could help.

The solution
The answer’s in the cloud
The new system, Cloud Contact next generation (NGCC), uses cloud apps and management tools to give the team more control over their calls. Falkirk citizens now only have to call one number to access council services. CRM integration speeds up call handling – so callers reach the right person, faster. It even prioritises based on urgency, with emergency calls going through before bin collection queries. And it includes call recording, which helps with training and resolving disputes. A new menu queue system takes callers’ information the moment they dial and tells them when they’ll be connected. That means no more engaged tones. It’s more reliable so agents know they’ll always have the tools they need, when they need them. Plus, because the system is cloud-based, they can add more devices from anywhere – as long as it has an internet connection. So they can flex everything up when they get busy. And with real-time reporting, they can see exactly when that is.

The result
NGCC is putting smiles on people’s faces. Citizens get through faster. Agents can do their jobs more easily, boosting their morale. While Falkirk Council has a solution it can rely on, giving it the confidence to invest in improving the service further. The call centre teams can now see call data for different departments, making it easier to dial resources up and down when they’re needed. And they were able to use this data to show councillors the real challenges of handling such a wide range of questions and requests. This helped Falkirk Council hone its strategy. The data showed that the team needed more people picking up phones for specific areas. Fortunately, bringing in 40 extra agents was a breeze thanks to the system’s flexibility. And if things change in the future the local authority is ready to react.

Technologies

Webex Contact Center

Partners

CIONET Business Circles

Cyber Circle

CIONET’s Cyber Circle: a new three-event programme exclusively focusing on the most urgent, complex, and high-impact challenges in cybersecurity today. Launched in 2026, this initiative brings together CISOs, CIOs, and senior IT executives with a strong interest in cybersecurity for three curated gatherings each year. As part of CIONET’s trusted executive community, the Cyber Circle provides a confidential, peer-driven environment to exchange insights, share real-world experiences, and address evolving cyber threats. Each session is designed to foster strategic dialogue, strengthen resilience, and elevate cybersecurity as a core driver of business value.

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.