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Belgium 19-5-26 Invitation Only Physical english

AI vs AI in Cybersecurity: When defenders and attackers both use AI

The game has changed, clearly. Attackers have AI, defenders have AI, and both sides are learning faster than anyone expected, or maybe the attackers are just a bit faster. What used to take hours now happens in seconds, and detection windows close before alerts even appear. It’s adaptation beyond automation, and no one gets to sit still. But every promise of AI-driven defence comes with a price. The tools are expensive to train, maintain, and monitor. Mistakes cost more too. False positives drain teams, model drift hides real threats, and poisoned data turns protection into confusion. So now it’s not only about defending networks, it’s about defending the defenders themselves, from fatigue, blind trust, and automation gone wrong. So how do you keep visibility when both sides use the same weapons? How do you detect intent when patterns look human but aren’t? How do you justify cost when failure still happens, just faster? Let’s explore what happens when algorithms face each other on both sides of the firewall, and what new defences emerge when speed alone is no longer enough. A closed conversation about a future where cybersecurity becomes an AI vs AI battle, and humans still have to win.

Belgium 21-5-26 All Members Physical english

Replace, Wrap, or Rebuild? : Core modernization in financial services and insurance, without a full rewrite.

For banks, insurers, and other financial services leaders, core modernization is rarely a simple technology decision. The harder question is what to replace, what to wrap, what to rebuild selectively, and what to leave alone. This round table brings together senior peers to discuss how they are making those choices under real constraints: resilience, control, regulatory scrutiny, delivery speed, vendor dependency, and the risk of getting sequencing wrong. The conversation will focus on practical judgment, where modernization creates value, where it adds risk, and how to move forward without triggering another multi-year transformation cycle. A small-group discussion for leaders looking for clear decisions, credible trade-offs, and peer perspective.

Belgium 22-5-26 Invitation Only Physical english

Managing Vendor Lock-In: Balancing dependence, cost, and control in strategic partnerships

Every vendor swears their platform is open, flexible, and built for freedom. Then comes the renewal date. The price goes up, migration looks painful, and “strategic partnership” starts to feel more like dependency. Most organisations don’t get trapped overnight, they walk into it one contract at a time. Broadcom, anyone? We know lock-in isn’t only technical, it’s commercial, architectural, and even cultural. Once tools shape how teams work, switching becomes not only costly but politically impossible. So how do you manage dependency without losing leverage? What do you do when moving away costs more than staying? How do you negotiate from a position of weakness? And what governance models help prevent lock-in before it happens? Let’s share how to keep options open, make vendors compete without breaking partnerships, and find leverage even when it seems there’s none left. A closed conversation for those who’ve learned that freedom in IT is rarely free.

May 19, 2026 Squad Session Invitation Only Physical english

AI vs AI in Cybersecurity: When defenders and attackers both use AI

May 22, 2026 Squad Session Invitation Only Physical english

Managing Vendor Lock-In: Balancing dependence, cost, and control in strategic partnerships

May 26, 2026 Squad Session Invitation Only Virtual english

The Career Path of the Cloud Engineer: From system builder to strategic enabler of digital scale

The cloud engineer’s world keeps expanding. It started with provisioning and automation, but now it touches everything: resilience, security, cost, and even business continuity. What used to be a back-end function has become one of the most visible roles in digital operations. Yet with that visibility comes pressure: constant evolution, constant firefighting, and very little time to step back and ask, “Where is this career actually going?”

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One new contact centre. Thousands of happy citizens

We’re helping Falkirk Council hear more from its citizens.

Overview
Falkirk Council gets a lot of calls. Everything from bin collection questions to planning requests.
The organisation looks after 160,000 residents, so the phones ring hundreds of thousands of calls every year. They needed a phone system that could keep up.

The challenge
The Council’s ageing PBX wasn’t giving anyone what they wanted. More than 60,000 citizen calls every month were getting the engaged tone. Agents didn’t have the information they needed when they picked up. And with no call management data, nobody could see how the teams were performing – or how many more agents they needed. The team already used our technology, so they came to us for help. They needed a system that could help agents out by taking callers’ details before an agent even picked up a call. One that gave agents all the tools they needed when they picked up. And one that helped the team manage and plan more easily. We knew we could help.

The solution
The answer’s in the cloud
The new system, Cloud Contact next generation (NGCC), uses cloud apps and management tools to give the team more control over their calls. Falkirk citizens now only have to call one number to access council services. CRM integration speeds up call handling – so callers reach the right person, faster. It even prioritises based on urgency, with emergency calls going through before bin collection queries. And it includes call recording, which helps with training and resolving disputes. A new menu queue system takes callers’ information the moment they dial and tells them when they’ll be connected. That means no more engaged tones. It’s more reliable so agents know they’ll always have the tools they need, when they need them. Plus, because the system is cloud-based, they can add more devices from anywhere – as long as it has an internet connection. So they can flex everything up when they get busy. And with real-time reporting, they can see exactly when that is.

The result
NGCC is putting smiles on people’s faces. Citizens get through faster. Agents can do their jobs more easily, boosting their morale. While Falkirk Council has a solution it can rely on, giving it the confidence to invest in improving the service further. The call centre teams can now see call data for different departments, making it easier to dial resources up and down when they’re needed. And they were able to use this data to show councillors the real challenges of handling such a wide range of questions and requests. This helped Falkirk Council hone its strategy. The data showed that the team needed more people picking up phones for specific areas. Fortunately, bringing in 40 extra agents was a breeze thanks to the system’s flexibility. And if things change in the future the local authority is ready to react.

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