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Belgium 13-1-26 Squad Only Virtual english

Moving Legacy Systems to the Cloud Efficiently : Balancing cost, risk, and continuity in complex migrations

Migrating legacy systems to the cloud remains one of the toughest balancing acts in IT. Every choice affects stability, cost, and trust at once, and what starts as a modernisation effort quickly turns into a negotiation between ambition and reality. Suddenly budgets rise, dependencies appear late, and timelines tighten as old architectures collide with new expectations. In the end, success depends on sequencing, ownership, and aligning business priorities with infrastructure limits, and not only on technical readiness. Making it work requires more than a plan on paper. Knowing which systems genuinely belong in the cloud, which can wait, and which should stay put shapes the entire roadmap and defines its success. Each refactoring decision sets the level of future flexibility, but it also drives cost and risk. The trade-offs between speed, sustainability, and resilience only become clear once migration begins and pressure builds. Let’s discuss how to plan migrations that stay on track, manage hidden dependencies, and handle downtime with confidence. Let’s also discuss how governance, testing, and vendor coordination keep progress visible and credible. Are you in? A closed conversation for those who turn cloud migration from a disruption into a long-term advantage.

Belgium 20-1-26 All Members Physical english

The CIO as Investor - CIONET Belgium Annual Event

CIOs today are being judged less as technology leaders and more as portfolio managers. Every euro is under scrutiny. Boards and CFOs demand lower run costs, higher efficiency, and clear ROI from every digital initiative. Yet, they also expect CIOs to place bets on disruptive technologies that will keep the enterprise competitive in five years. This constant tension is redefining the role. In this session, we go beyond FinOps and cost reporting to tackle the strategic financial dilemmas CIOs face.

Belgium 22-1-26 Invitation Only Virtual english

AI-Driven Development: Redesigning workflows, responsibilities, and trust in the age of automation

AI coding assistants entered development teams quietly, but their impact grows by the day. What started as autocomplete now shapes architecture decisions, documentation, and testing. And when productivity gains are visible, so are new risks: security blind spots, uneven quality, and the slow erosion of shared standards. Teams move faster, but not always in the same direction. The challenge has become integration rather than adoption. And new questions have risen: how do you blend automation into established practices without losing oversight? When is human review still essential, and what should the rules of collaboration between developer and machine look like? As AI tools learn from proprietary code, where do responsibility and accountability sit? Let’s talk about how to redefine those workflows, balancing creativity with control, and protecting code quality in a hybrid human-AI environment. A closed conversation on where AI accelerates progress, where it introduces new debt, and how development culture must evolve to stay credible.

January 13, 2026 Squad Session Invitation Only Virtual english

Moving Legacy Systems to the Cloud Efficiently : Balancing cost, risk, and continuity in complex migrations

January 22, 2026 Squad Session Invitation Only Virtual english

AI-Driven Development: Redesigning workflows, responsibilities, and trust in the age of automation

January 27, 2026 Squad Session Invitation Only Physical english

Zero Trust in Reality : Making segmentation, identity, and access work in complex environments

Zero Trust sounds simple on paper: trust no one, verify everything. But once you start implementing it, the fun begins. Legacy systems, hybrid networks, and human habits don’t read the manual. The idea is solid; the execution, not so much.

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Helping FCA Automotive Services bring its contact centre in-house

A simple, affordable solution for a global finance powerhouse

Overview
When FCA Automotive Services UK needed to set up an all-new financial services operation, Moiz Sheikh had the challenge of setting up a contact centre from scratch. But partnering with us and using Cloud Contact made the process a breeze.

Cloud Contact doesn’t need onsite hardware or software. This makes it fast and straightforward to set up – and, because it’s pay-as-you-go, it requires no capital expenditure either. Moiz can increase or decrease the service instantly, so he gets the exact contact centre his new business needs.

The challenge
FCA Automotive Services UK offers a huge range of finance options for vehicles from Fiat Group Automobiles, as well as other household names like Jaguar Land Rover. It focuses on three areas: contract hire for personal and business customers, dealer financing to provide working capital for vehicle stock, and customer financing for personal contract purchase or regular hire purchase.

Until recently, FCA Automotive Services outsourced its customer financing operation to a large financial services company. But as the financial climate changed, it decided to bring the operation in-house. Moiz Sheikh, IT Services Manager at FCA Automotive Services UK, explains: “Insourcing our customer financing operation meant building a new business from scratch, finding accommodation, and recruiting around 80 people.”

FCA Automotive Services chose serviced offices to house the new team, which meant it needed a contact centre. The centre had to be robust enough to deal with the company’s existing 120,000 customers, and be scalable for potential business growth. With Fiat Group’s worldwide contract already sitting with us, it made sense for FCA Automotive Services to work with us, too.

Moiz Sheikh continues: “Initially we thought we’d build and run our own physical contact centre and I looked at various solutions including those in use by Volkswagen and Citroen. But ultimately we chose BT Cloud Contact. As a hosted service it enabled more rapid deployment and helped conserve our capital.”

BT gave us the guidance we needed to get our business up and running quickly. BT Cloud Contact was the most cost effective solution.”

Moiz SheikhIT Services Manager, FCA Automotive Services UK

The solution
Available worldwide, Cloud Contact is a web-based contact centre that can support over 1,000 agents. It has full multimedia capability, so incoming voice calls can mix with email, web chat, co-browsing, and call-back requests in one seamless queue.

There are no hardware constraints and it doesn’t need physical infrastructure or software on site. With Cloud Contact, agents can literally be anywhere – a company site, at home, or on the move. The only equipment agents need is a PC with a headset or laptop with an internet connection.

Cloud Contact has a range of advanced features, like interactive voice response for customer self-service. Enhanced call steering and skills-based routing direct customers to the best qualified agent, wherever they are. It can also integrate with other back office systems via an open API (application programming interface).

FCA Automotive Services has paired the capability of Cloud Contact with a range of Inbound Contact freefone and non-geographic numbers for different customer segments. We also supplied One Voice Featureline fixed line centrex voice services for contact centre agents at the new office. As well as IP Connect wide area network connectivity for corporate network and internet access under our global agreement with Fiat Group.

We delivered an initial 30-agent package on schedule. And we gave new users and administrators on-site training. “BT Cloud Contact is proving to be perfect for us,” confirms Moiz Sheikh, “as it’s hosted we didn’t need to do anything internally. It was very fast to set up and the flexible commercial terms give us the business agility we require. You can move it anywhere and add or even reduce the number of agents connected – and you only pay for what you need.”

The result
Thanks to Cloud Contact, FCA Automotive Services have been able to quickly bring its customer financing operation in house, using an agile multimedia contact centre to provide customer service excellence. And they did it all without spending a lot of money or taking on a big business risk.

Cloud Contact’s multimedia capabilities will continue to support the business as it grows and evolves. Plus, the transportable nature of the contact centre platform has also allowed FCA Automotive Services to become more resilient and plan for the future – safe in the knowledge that their agents can work from anywhere.

“BT Cloud Contact has met our expectations in every way,” sums up Moiz Sheikh. “It’s been straightforward to deploy, it’s easy to use, it’s proving to be simple to administer, and it gives us the information we need to manage our business.”

FCA Automotive Services has already extended the contact centre to around 60 agents – incorporating its dealer financing and contract hire businesses, as well as supporting two other Fiat Group operations. We’re now discussing using Cloud Contact for FCA Automotive Services in Italy.

CIONET Business Circles

Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.