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Welcome to CIONET Belgium

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Belgium 23-9-25 Squad Only Virtual english

Cybersecurity Without the Burnout ; Refocusing effort when alerts, threats, and pressure won’t stop

Security teams are overwhelmed. Too many tools. Too many alerts. Too few people. And now, increasing pressure from the board to protect everything, everywhere, all the time. Expect honest reflection, shared strategies, and a conversation that cuts through compliance noise and focuses on what to do when your team is stretched and your risk is rising.

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Belgium 23-9-25 Invitation Only Physical english

Reclaim the cloud : Powering Belgian Finance with Sovereignty

In today's rapidly evolving digital landscape, the financial services industry in Belgium faces a critical juncture regarding its cloud adoption strategy. While the allure of cloud computing – with its promise of scalability, agility, and innovation – is undeniable, the unique regulatory demands and paramount need for data sovereignty present significant challenges. This CIONET roundtable, aims to bring together Digital Leaders from the Belgian financial sector to discuss how to navigate these complexities. We will explore how financial institutions can leverage cloud technologies while ensuring complete control over their data, maintaining compliance with stringent European regulations like GDPR and DORA, and mitigating geopolitical risks.

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Belgium 24-9-25 Invitation Only Physical english

Bridging the Unbridgeable: IT Meets M(i)OT ; Converged infrastructures demand converged security

As smart devices proliferate across operational environments — from sensors on factory lines and GPS trackers in logistics fleets to wearables in healthcare and connected systems in smart cities — the integration of Managed IoT (MiOT) is accelerating. But with it comes a surge in cybersecurity risks. No longer isolated or air-gapped, OT systems are becoming fully networked, remotely accessible, and deeply entwined with IT. This creates a vulnerable, highly complex digital mesh, one where a single compromised device can trigger physical, financial, and reputational consequences.

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Upcoming TRIBE Events

 
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September 23, 2025 Squad Session Squad Only Virtual english

Cybersecurity Without the Burnout ; Refocusing effort when alerts, threats, and pressure won’t stop

Security teams are overwhelmed. Too many tools. Too many alerts. Too few people. And now, increasing pressure from the board to protect everything, everywhere, all the time. Expect honest reflection, shared strategies, and a conversation that cuts through compliance noise and focuses on what to do when your team is stretched and your risk is rising.

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September 30, 2025 Squad Session Squad Only Virtual english

Technical Debt: When to Pay It and When to Walk Away ; Making smart trade-offs between progress, maintenance, and risk

Everyone has technical debt. The question is what to do with it. Refactor now? Wait for the next feature? Build on it and hope it holds? If you’re tired of debating whether to clean up or move on, this session helps you frame the debt conversation in a way that supports both speed and stability.

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October 2, 2025 Squad Session Squad Only Virtual english

The Career Path of the Architect ;Great architecture begins with great architects

Architecture doesn’t happen in diagrams. It happens in minds, seasoned, curious, sharp minds that understand how the pieces fit. But who’s shaping these minds? Who’s growing the next generation of digital architects? If you’re responsible for complex systems, and for the people designing them, this session is for you.

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CIONET Partner Updates

CIONET Partner Updates

Recent Cases

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Giving West Midlands Trains a smarter, more secure connection

With a Zscaler solution, it’s easier to keep its teams secure and offer them the connectivity that they need.

Overview
West Midlands Trains (WMT) is responsible for 1,300 services a day, getting 200,000 passengers from A to B. The routes run across Shropshire, Staffordshire and Warwickshire, with services extending down to London and up to Liverpool. It’s a franchise of the Abellio UK, a major transport operating group that runs transport links across the country – which is part of the global Abellio Group.

Keeping everything at WMT running smoothly takes a big team – more than 2,800 people, in fact. It’s vital that workers can collaborate from any of their locations, without fear of compromising security. For example, drivers need to access route maps, rule books, rosters and other useful information supports their daily roles. Platform staff need information on delays, platforms and more to ensure they can help passengers get where they need to go. Across the business, from the train depots to the offices, WMT teams need secure access to business applications, social media, webmail, Office 365 and more.

When sister company, Greater Anglia Trains, made the switch to cloud-based security, WMT saw this as an opportunity to follow suit. They needed a system that would keep their services running efficiently, while also increasing security. Zscaler’s Internet Access Transformation bundle provided the solution.
We strive to be a railway that exceeds our customers’ expectations every time, providing reliable journeys. If our employees can do their jobs effectively, they can focus on giving our passengers the journey they expect.”

Steve RobertsHead of IT, West Midlands Trains


The challenge
A train company needs to get passengers where they want to go without delay. To do that, it needs to be free from cyber-threats. Shielded from malware, phishing scams and any other threats that could disrupt the connectivity of the business and stop the teams doing their jobs properly. Especially when they’re providing a critical transportation service to the UK.

The team at WMT had security in place, which filtered internet content according to white and blacklists. Any uncategorised websites, such as new domains, were blocked automatically. Although this went some way to protecting the company, it wasn’t perfect. For example, if the marketing department needed to use a new business service, it could take up to 48 hours to get a page unlocked. In an industry where time is everything, this was a real problem.

They also had challenges with business apps. The team are big Office 365 users, but because Microsoft regularly changes URLs and data centres, its cloud-based approach kept coming up against blocks from the content filters. Internet performance was suffering, and sites with low bandwidth were struggling to cope during busy times.

The existing security software only stretched so far. “The old system didn't factor in any of our fleet of smart devices,” explains Steve Roberts, head of IT at WMT. “And over two-thirds of the business use them, so a large proportion of our business was left exposed and vulnerable.”

WMT needed a system that could protect devices inside and outside its network, on desktops and smart devices. It had to give the team a better understanding of what users were connecting to, so they could give them the right protection.

But that’s not all. It also had to improve internet performance and give the team better bandwidth control. And, just as importantly, it had to be as simple as possible to use.
The solution
WMT’s sister company, Greater Anglia Trains, suggested Zscaler technology following its own successful switch to cloud-based security. They called us in; we sat down and established how they work and what they wanted to achieve. Armed with this knowledge, we felt that Zscaler’s Transformation Bundle would suit them down to the ground.

To prove it, we ran a month-long trial, so WMT could see the impact of a new system for themselves. We set up two groups: one went with Zscaler, the other stuck with the old platform. In the first week, the old platform went down for two days – while the Zscaler team kept working as normal. It was the perfect demo to showcase the business benefits of a really reliable system.

Once we’d got the green light to roll out Zscaler, we worked closely with WMT to make sure the transition was so seamless that people didn’t notice the change. According to Steve, “the first time people even knew about it was when they had instant access to things they couldn’t view before.”

The team has found the platform simple to use, and easy to control. They can make changes instantly, so 48-hour waits are a thing of the past. The system constantly monitors the websites employees visit, both inside and outside the network. It blocks anything that could be dangerous, and uses features like anti-virus protection and advanced threat detection to reduce the risk of cybercrime.

Managers also have greater visibility of what people are doing. The system alerts them when staff are trying to access something they shouldn’t. Rather than stifle the workers, this has helped the team roll out a wider internet policy that frees people up to work more efficiently.

And there’s more. The data gathered by the system helps them identify weaknesses in their network. So they can spot anything that needs fixing, before it becomes a problem.

And the Office 365 optimisation within Zscaler means the team are able to do some clever things to manage bandwidth across the business. So they can now give sites with low bandwidth more capacity during busy times, stopping a single location slowing everyone else down.

The result
The numbers speak for themselves. We catch up with WMT on a quarterly basis, to go over transactions processed, bandwidth use and bandwidth per user. As an example, this is what we did during one three-month period:

 390.8 Million transactions processed
 21.8 TB traffic (bandwidth) processed
 14.7 Million policy violations prevented
 86,021 security threats blocked
In the same three-month period, Zscaler also spotted and blocked 92,079 threats hidden in encrypted traffic.

The company is now embarking on a smart device rollout for the train drivers, and every new device has Zscaler by default. “I would absolutely recommend this solution to anybody who’s looking at replacing their internet cloud filtering solutions,” says Steve. The rollout has been so successful that another of WMT’s sister companies, ScotRail, has also signed up to use the same solution.

And that’s just the start. WMT are already looking at adding the cloud access service and the Zscaler API. And through our regular Zscaler Infrastructure Workshops, we’ll keep helping them get the most from their new system. So they can keep giving their customers the very best service.
BT’s approach was totally professional. They understood our business, the security landscape and exactly what we should be doing.”

Steve RobertsHead of IT, West Midlands Trains

Technologies

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CIONET Circles

CIONET Business Circles

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Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

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Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

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Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.

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Team

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Daniel Eycken
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Contact us

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