null

Belgium 19-5-26 Invitation Only Physical english

AI vs AI in Cybersecurity: When defenders and attackers both use AI

The game has changed, clearly. Attackers have AI, defenders have AI, and both sides are learning faster than anyone expected, or maybe the attackers are just a bit faster. What used to take hours now happens in seconds, and detection windows close before alerts even appear. It’s adaptation beyond automation, and no one gets to sit still. But every promise of AI-driven defence comes with a price. The tools are expensive to train, maintain, and monitor. Mistakes cost more too. False positives drain teams, model drift hides real threats, and poisoned data turns protection into confusion. So now it’s not only about defending networks, it’s about defending the defenders themselves, from fatigue, blind trust, and automation gone wrong. So how do you keep visibility when both sides use the same weapons? How do you detect intent when patterns look human but aren’t? How do you justify cost when failure still happens, just faster? Let’s explore what happens when algorithms face each other on both sides of the firewall, and what new defences emerge when speed alone is no longer enough. A closed conversation about a future where cybersecurity becomes an AI vs AI battle, and humans still have to win.

Belgium 21-5-26 All Members Physical english

Replace, Wrap, or Rebuild? : Core modernization in financial services and insurance, without a full rewrite.

For banks, insurers, and other financial services leaders, core modernization is rarely a simple technology decision. The harder question is what to replace, what to wrap, what to rebuild selectively, and what to leave alone. This round table brings together senior peers to discuss how they are making those choices under real constraints: resilience, control, regulatory scrutiny, delivery speed, vendor dependency, and the risk of getting sequencing wrong. The conversation will focus on practical judgment, where modernization creates value, where it adds risk, and how to move forward without triggering another multi-year transformation cycle. A small-group discussion for leaders looking for clear decisions, credible trade-offs, and peer perspective.

Belgium 22-5-26 Invitation Only Physical english

Managing Vendor Lock-In: Balancing dependence, cost, and control in strategic partnerships

Every vendor swears their platform is open, flexible, and built for freedom. Then comes the renewal date. The price goes up, migration looks painful, and “strategic partnership” starts to feel more like dependency. Most organisations don’t get trapped overnight, they walk into it one contract at a time. Broadcom, anyone? We know lock-in isn’t only technical, it’s commercial, architectural, and even cultural. Once tools shape how teams work, switching becomes not only costly but politically impossible. So how do you manage dependency without losing leverage? What do you do when moving away costs more than staying? How do you negotiate from a position of weakness? And what governance models help prevent lock-in before it happens? Let’s share how to keep options open, make vendors compete without breaking partnerships, and find leverage even when it seems there’s none left. A closed conversation for those who’ve learned that freedom in IT is rarely free.

May 19, 2026 Squad Session Invitation Only Physical english

AI vs AI in Cybersecurity: When defenders and attackers both use AI

May 22, 2026 Squad Session Invitation Only Physical english

Managing Vendor Lock-In: Balancing dependence, cost, and control in strategic partnerships

May 26, 2026 Squad Session Invitation Only Virtual english

The Career Path of the Cloud Engineer: From system builder to strategic enabler of digital scale

The cloud engineer’s world keeps expanding. It started with provisioning and automation, but now it touches everything: resilience, security, cost, and even business continuity. What used to be a back-end function has become one of the most visible roles in digital operations. Yet with that visibility comes pressure: constant evolution, constant firefighting, and very little time to step back and ask, “Where is this career actually going?”

Please Log In with your CIONET account first

Adoption success. New meetings solution for an insurance company

A new cloud-based meetings solution is delivering a great user experience and enhancing collaboration.

Overview

Transforming user behaviour to make new technology a success
To accelerate its digital transformation, one of our largest customers – a global insurance company – needed to embrace hybrid cloud technologies. This would enable them to deliver a greater experience to their users and customers, enhance collaboration and improve operational efficiency. The key was to ensure that everyone across the organisation was on board to fully embrace the new technology. But in order to do that they needed to transform user behaviour and change the company culture, which is not an easy task.

The challenge
Technology is changing fast. But it’s important to recognise that digital transformation isn’t just about the tech, it’s about people. Being a global organisation with 55,000 staff around the world, the customer recognised that in order to support their digital transformation they needed to move away from their existing single audio and web conferencing service to a new, scalable and cost-effective unified communications platform. The latest Webex Meetings solution would give their employees and customers a better, more consistent meeting experience. The challenge was to educate 12,000 users before, after and during the migration to ensure the roll out was a success. And that’s where our user adoption service came in.

The BT team were extremely collaborative working alongside our internal change management team to ensure the end user experience is fully considered and managed through a significant enterprise-wide change.”

Head of Release Management

The solution
A tried and tested process to improve user adoption
A big part of our user adoption service is taking the time to understand our customers’ business challenges. We believe this isn’t the responsibility of just one person. That’s why we have a dedicated user adoption team with experience in helping organisations achieve faster business results and ongoing value from their cloud technology investment.

The customer’s dedicated user adoption specialist worked alongside their internal change management team, to understand their user’s current behaviour and identify the change required. This helped us to identify the best engagement approach and ensure the end user experience was fully considered and managed across the whole organisation.

Without a user adoption strategy employees often waste time trying to find training support and calling helpdesks. So as part of the plan, we created a series of generic and targeted awareness email campaigns informing users that the customer was upgrading their comms tools as part of their drive to improve user experience and align regional teams to the organisation’s global strategy. Welcome emails were also sent out with information on how to get started with the new service, including reminders to close their old legacy service accounts. We also produced a number of articles about the benefits of Webex Meetings, which were posted to the customer’s internal communication channels.

We know users are eager to learn new skills with their collaboration and communication tools. That’s why we built self-learning training into the customer’s user adoption plan, creating a web portal with bespoke user guides, best practice and FAQs that users could refer to at their leisure, or whenever they needed support. We also delivered informal, personal high touch one-to-one coaching and onsite training. In total, we provided 59 scheduled training sessions that were recorded and uploaded to the self-serve learning portal for users ongoing development. The customer also wanted language support as part of their service, so we translated the training sessions into Spanish for employees at the company’s new HQ in Madrid.

Throughout the programme we had regular project reviews with the customer and provided bespoke daily reports of the old and new service, to monitor success and develop next step recommendations in real-time.

The result
Global change
We successfully helped the customer change user behaviour and get everyone on board, including the different business units and country leads.

We smoothly migrated 12,000 employees to Cisco’s single Webex Meetings platform, without any business disruption while educating and informing each individual user on how to get started and make the most out of the new service through tailored content and assets.

The programme achieved the company’s goal – 67% user adoption and 3,000 new users registered within the first month of launch.

Technologies

Webex Meetings

Partners

CIONET Business Circles

Cyber Circle

CIONET’s Cyber Circle: a new three-event programme exclusively focusing on the most urgent, complex, and high-impact challenges in cybersecurity today. Launched in 2026, this initiative brings together CISOs, CIOs, and senior IT executives with a strong interest in cybersecurity for three curated gatherings each year. As part of CIONET’s trusted executive community, the Cyber Circle provides a confidential, peer-driven environment to exchange insights, share real-world experiences, and address evolving cyber threats. Each session is designed to foster strategic dialogue, strengthen resilience, and elevate cybersecurity as a core driver of business value.

Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.