New Challenges
- Need for an omnichannel approach
- Dynamic pricing and consistent travel options
- Third-party, integrated journeys and sales
- Creating a unified Mobility-as-a-Service with API
Belgium 23-9-25 Squad Only Virtual english
Security teams are overwhelmed. Too many tools. Too many alerts. Too few people. And now, increasing pressure from the board to protect everything, everywhere, all the time. Expect honest reflection, shared strategies, and a conversation that cuts through compliance noise and focuses on what to do when your team is stretched and your risk is rising.
Read MoreBelgium 23-9-25 Invitation Only Physical english
In today's rapidly evolving digital landscape, the financial services industry in Belgium faces a critical juncture regarding its cloud adoption strategy. While the allure of cloud computing – with its promise of scalability, agility, and innovation – is undeniable, the unique regulatory demands and paramount need for data sovereignty present significant challenges. This CIONET roundtable, aims to bring together Digital Leaders from the Belgian financial sector to discuss how to navigate these complexities. We will explore how financial institutions can leverage cloud technologies while ensuring complete control over their data, maintaining compliance with stringent European regulations like GDPR and DORA, and mitigating geopolitical risks.
Read MoreBelgium 24-9-25 Invitation Only Physical english
As smart devices proliferate across operational environments — from sensors on factory lines and GPS trackers in logistics fleets to wearables in healthcare and connected systems in smart cities — the integration of Managed IoT (MiOT) is accelerating. But with it comes a surge in cybersecurity risks. No longer isolated or air-gapped, OT systems are becoming fully networked, remotely accessible, and deeply entwined with IT. This creates a vulnerable, highly complex digital mesh, one where a single compromised device can trigger physical, financial, and reputational consequences.
Read MoreSeptember 23, 2025 Squad Session Squad Only Virtual english
Security teams are overwhelmed. Too many tools. Too many alerts. Too few people. And now, increasing pressure from the board to protect everything, everywhere, all the time. Expect honest reflection, shared strategies, and a conversation that cuts through compliance noise and focuses on what to do when your team is stretched and your risk is rising.
Read MoreSeptember 30, 2025 Squad Session Squad Only Virtual english
Everyone has technical debt. The question is what to do with it. Refactor now? Wait for the next feature? Build on it and hope it holds? If you’re tired of debating whether to clean up or move on, this session helps you frame the debt conversation in a way that supports both speed and stability.
Read MoreOctober 2, 2025 Squad Session Squad Only Virtual english
Architecture doesn’t happen in diagrams. It happens in minds, seasoned, curious, sharp minds that understand how the pieces fit. But who’s shaping these minds? Who’s growing the next generation of digital architects? If you’re responsible for complex systems, and for the people designing them, this session is for you.
Read MoreNational Express drives into the future with webMethods.io Integration in the cloud
National Express UK is a leading British public transport operator with bus and coach services. It is part of Mobico Group, which operates in 12 countries and its 51,000 employees help millions of people get to work, to their loved ones, and beyond—safely, and on time—365 days a year.
New Challenges
Key Benefits
Software AG Solutions
Since its founding in 1972, National Express UK has embraced technological innovation both online and off. As a result, the company’s website was already driving 60% of group revenue by 2013. However, being in the fast lane online while also having legacy kiosks, on-transport operator sales and call centers, led to disparate systems, siloed data, and vendor solutions that required a workaround approach to communicate.
“Aside from increasing costs and complexity from running half a dozen walled-off systems,” says Alan Brooks, CTO, Mobico Group, “the most troubling part was that a customer not only saw drastically different, non-targeted prices across channels, but he or she actually encountered different routes and journeys depending on the channel. That was a major problem.”
The solution? Build fully integrated, omni-channel capabilities. The way to do it? With webMethods.io Integration — on-premises and in the cloud.
By creating what Brooks and his team nicknamed ”one platform” internally, National Express unified its data and integrated it across all channels to deliver targeted, dynamic pricing and consistent, seamless journey options that not only made customers smile—but boosted third-party integrated revenue by as much as 16x in just one year.
“Software AG and webMethods.io Integration are absolutely the glue that brings it all together for us,” says Brooks.
For instance, in the coach business at National Express in the UK, logic for rules governing customer journeys, price ladders, price points and more is embedded in microservices, with webMethods supporting rich APIs so that everything is built on a fully-integrated, unified foundation. These microservices are highly reusable across all channels and capacities. So once a payments microservice was developed for the web—it could also be used in kiosks, call centers and everywhere else that National Express accepts customer payments.
But reusability doesn’t end there. Beyond its coach business, National Express is responsible for the overwhelming majority of urban bus trips in the UK’s West Midlands, buses and coaches for Premier League matches and special accessibility transportation, so everybody has access to mobility no matter their physical situation.
“Our industry advantage as one of the first users of webMethods in the cloud was huge,” says Brooks. “Easy, flexible, fast cloud-based scalability opened a major new channel for us to offer exclusive coach journeys directly via the largest online retailer of train tickets in the UK, seamlessly with their own journeys. Since we didn’t know what kind of volume we’d encounter, the cloud was the way to go.”
Best of all, webMethods.io Integration in the cloud has made it possible for National Express to keep adding new vendors and expanding across borders. Our integration to transport aggregation platforms has enabled travelers from Europe to purchase our services easily before they even leave the house, all thanks to webMethods and its cloud-based, super-scaling ability.
A single smart-card, ticket or app powering any form of local transportation in a seamless experience is the future of urban and regional transportation. And instead of waiting for a Mobility-as-a-Service (MaaS) platform to come to National Express, letting someone else shape how it looks—the company is harnessing webMethods to build its own MaaS platform, providing APIs other transportation companies can integrate.
Not only does this ensure that National Express doesn’t have to rely on someone else’s timelines, but it gives the company powerful access to data that can drive critical decisions in the future.
“Mobility-as-a-Service is the future, and we intend to be in the driver’s seat,” says Brooks, “but the truth is that such an agile, flexible, forward-looking approach is only possible when you’re working with a real partner, not just another vendor. I’ve had plenty of opportunities to look at alternatives, but what keeps me coming back to Software AG is our partnership. It’s something you cannot buy.”
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Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?
Read MoreThe Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.
Read MoreDécouvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !
Read MoreCIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.
Read MoreWould you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!
You can either send us a registered handwritten letter explaining why you'd like to become a member or you can simply talk to us right here!