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Welcome to CIONET Belgium

Realise your ambition! Connect with your local community of digital leaders.

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Upcoming Events

 
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Belgium 28-8-25 Country Members Physical english

20 Years CIONET - CIONET Belgium: Summer Festival

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership.Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.This is more than a celebration—it’s an opportunity to reconnect, reflect, and recharge with your fellow digital leaders. Don't miss this exclusive experience packed with inspiring talks, networking opportunities, and special recognitions that highlight the best of CIONET’s history and future.Let’s celebrate the past, present, and future of the digital community you helped build.

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Belgium 28-8-25 Country Members Physical english

Summer Festival - Advisory Board

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership. Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.

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Belgium 2-9-25 All TRIBERS Virtual english

What Does It Cost to Host an App? ; A practical guide to calculating hosting costs across infra, licenses, and operations

You’ve been asked a simple question: “What does it cost to host this application?” But the answer is anything but simple. The platform sits across multiple data centres. The app spans a few VMs, shares a backup system, uses licensed monitoring, and touches five different teams. Your CMDB should help, but it’s rigid, outdated, or incomplete. And yet, you still need to provide a number, clear, explainable, and grounded in reality.

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Upcoming TRIBE Events

 
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August 5, 2025 Squad Session Invitation Only Virtual polish

AI Act – praktyka stosowania na rynku polskim

AI Act – dyrektywa unijna regulująca wiele zasad wykorzystania AI w modelach biznesowych- już obowiązuje na polskim rynki. Ciekawe są prawdziwe i realne przypadki jej stosowania. Spójrzmy na temat od strony regulacyjnej, czyli prawnej. Ale zobaczmy praktykę aktywnej w temacie kancelarii prawnej. Zaprosiliśmy mecenaskę Aleksandrę Maciejewicz z kancelarii Lawmore, która od dłuższego czasu jest niezwykle aktywna i praktykuje w tym temacie. Poznamy podstawę prawną, praktyczne case’y i opis sytuacji oczami prawdziwego praktyka.

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August 6, 2025 Squad Session Invitation Only Virtual polish

DORA: wszystko, co chcielibyście wiedzieć, a baliście się zapytać

Michał Kulesza, adwokat, partner w departamencie technologicznym kancelarii Rymarz Zdort Maruta i szef zespołu regulacji ICT, przeprowadzi nas przez kluczowe wątki rozporządzenia i zmierzy się z pytaniami zgłoszonymi przez uczestników. Omówimy zarówno krytyczne aspekty na początku wdrożeń, jak i dostrajanie zmian na poziomie organizacyjnym i strategicznym. Masz konkretny temat, który warto poruszyć? Zgłoś go w trakcie rejestracji. Zamiast czytać między wierszami DORA – porozmawiajmy o tym wprost.

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August 7, 2025 Squad Session Invitation Only Virtual polish

Automated Systems Testing

Duże tempo developmentu i dokonywanych zmian wymaga nowej klasy testowania. Jakość systemów obserwowana na produkcji będzie pochodną skuteczności tego procesu. Duże nadzieje wiążemy z platformami wspierającymi testowanie i opartymi na AI. Sesja ta pokaże, gdzie jesteśmy w poszukiwaniu takich rozwiązań i gdzie ewaluuje myślenie szefów testów i ich rozwiązania organizacyjne.

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CIONET Partner Updates

CIONET Partner Updates

Recent Cases

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Banco Santander Consumer Portugal Adopts the OutSystems Platform

Banco Santander Consumer Portugal selected OutSystems to power its ambitious digital transformation program in 2017. Working with OutSystems partner KPMG, the bank had replaced 70% of its core systems by the beginning of 2020. With a new agile IT architecture, the bank is now able to innovate at speed, to launch new channels and solutions.

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“The OutSystems development approach has greatly contributed to the success of the program. It has improved our agile practices and helped us involve business users in a much more responsive way.” - Domingos FerreiraIT & Operations Director, Banco Santander Consumer Portugal

 
Challenge

Struggling to Adapt to a Rapidly Changing Market

Banco Santander Consumer Portugal, part of Santander Group, a top-10 global financial services group, provides credit solutions to consumers both directly and via leading consumer goods and automotive partners. In Portugal, Santander Consumer financed loans totaling 465 million Euros in 2018.

Santander Consumer was struggling to adapt to a fast-changing market. Successive mergers and acquisitions had led to a complex IT architecture, which added cost and delays to every IT related improvement or innovation.

Santander Consumer faced increasing competition, and the bank's business strategy was to diversify and become a major player in the consumer loan and insurance markets.

The bank's leadership realized that it needed to escape the inertia imposed by its hard-to-change legacy IT, to speed-up the launch of new products, services, and digital experiences.

"Working with OutSystems and KPMG, we have built a new IT architecture, replaced 70% of our core systems, and streamlined our operations. We are now executing the business vision and delivering new digital channels and solutions to lead in the consumer finance market.” - Domingos FerreiraIT & Operations Director, Banco Santander Consumer Portugal

 
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Why Santander Consumer chose OutSystems:
  • Speed-up development and improve agility
  • no vendor lock in iconNo lock-in, open standards-based platform
  • platform integration iconPowerful integration

Solution

An OutSystems Powered Digital Transformation

In 2016, Santander Consumer put together a company-wide task-force to digitally transform every aspect of the business, including products, processes, channels, compliance, and IT. KPMG were appointed to help deliver the transformation program between 2017 to 2019.

Following an extensive evaluation, OutSystems was selected as the low-code application development platform to refresh the bank’s technology. Key selection criteria included:

  • Fit for agile development practices
  • Support for API integration and microservices
  • Ease and speed of development
  • No lock-in, or development limits

Santander Consumer’s Management was also impressed that the OutSystems team quickly grasped the full extent of the proposed wide-ranging transformation program.

The digital transformation required a new, agile IT architecture to replace many of Santander Consumer’s 20-year old systems. Fundamental to this was the creation of an enterprise service bus, a new business process management layer, and new channels for all product stakeholders. All of these were to be developed on the OutSystems platform.

The new architecture enables fast and flexible development and maximizes the reuse of code across multiple products and channels. The bank is now able to quickly digitalize processes and streamline operations so that it can launch new products and channels in a much more efficient way.

These improvements and innovations are transforming the way that the bank operates and engages with partners and customers.

The “NeXt Future” program includes 47 distinct initiatives and 14 new solutions, developed in three years by an internal team of around 20 people, from IT, operations, and various business departments, and up to 40 people from KPMG.

 

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Many reusable components have already transitioned to the new architecture, including:

  • A new end-to-end digital process for the onboarding of all products
  • User and access authentication
  • Communications and services gateway
  • Workflow services (for processes such as collections and fraud prevention)

In late 2018, the first solutions went live for consumer credit and personal loans, which are high priority growth targets for Santander Consumer. Other solutions built with OutSystems that are already in production include:

  • eCommerce – offering consumer credit products as a payment option in partner’s eCommerce portals
  • Digital cash loans – a consumer credit solution to provide personal credit
  • Complaint management solution
  • New durables dealer’s portal – a B2B digital solution that supports business acquisition through dealer networks (from simulation to payment).
  • New used car portal - A B2B solution that is helping the bank grow rapidly in this increasingly important business sector.

Santander Consumer has also built a new portal for auto dealers that, at the time of writing, is about to go live. This comprehensive solution will significantly simplify and improve the onboarding experience for auto dealers and their customers by enabling document upload and real-time status updates throughout the process.

The bank is also about to launch new fully-integrated solutions for credit recovery and associated litigation.

 
 
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Partner

KPMG Advisory - Consultores de Gestão, S.A.

KPMG is one of the world's leading professional services firms. We are proud of our firm's strong and established reputation, a reputation that is built on a long history of independence, integrity...

Learn more about KPMG Advisory - Consultores de Gestão, S.A.
 
Results

Streamlined Operations That Improve the Customer Experience

By the beginning of 2020, Santander had replaced 70% of the processes that were in its legacy core systems. As Domingos Ferreira, IT & Operations Director, puts it, “In just three years, we have replaced and improved a technology architecture that took us 20 years to develop.”

However, technology change is not, in itself, the end-goal. The real achievement is the new-found agility that allows the bank to quickly launch new propositions to market, with streamlined, digitally-optimized processes, and significantly improved customer experience.

Moreover, higher customer satisfaction scores confirm that improved customer experiences are making a difference.

“The OutSystems development approach has greatly contributed to the success of the program,” says Domingos. “It has improved our agile practices and helped us involve business users in a much more responsive way.”

Cultural change goes hand-in-hand with Santander Consumer’s digital transformation, as the bank adopts a more customer-centric, agile approach to develop and deliver the products and experiences its partners and users need.

In summary, here are just a few of the achievements delivered over the three-year program:

  • Omnichannel solutions from simulation to payment
  • Front-end mobile-first and fully responsive digital experiences
  • Digital “Know Your Customer,” authentication and document signature
  • Integration with business partners via APIs
  • Single end-customer home banking
  • Digital assets shared across all products, channels, and partners
  • Established a modern, agile architecture that supports rapid innovation and lower cost of maintenance.

Technologies

Outsystems

Partners

CIONET Circles

CIONET Business Circles

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Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

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Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

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Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.

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Check out our latest news

Testimonials

Geert Goethals
Geert Goethals
CIO
Sibelga
Bahadir Samli
Bahadir Samli
CIO
ING Belgique
2-Feb-29-2024-11-35-00-9309-AM
Bart Kerkhofs
Vice President & Head of IT
Bridgestone EMIA
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Michał Paprocki
Group CIO
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1-Feb-29-2024-11-34-59-8990-AM
Manfred Boudreaux-Dehmer
Chief Information Officer
NATO
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Annick Faes
Vice President IT and CIO Medical Devices EMEA
Johnson & Johnson
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Piet De Ceuleners
Global IT Director
Melexis
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Dirk De Bevere
Large Enterprise Sales Leader
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Stef Schampaert
Country Managing Director BeLux
Red Hat
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Geert Lejon
Vice President Head of Belux / Head of Comms Benelux
Cognizant
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SDWorx
Gunter-Van-Craen_Small
Gunter Van Craen
Chief Digital & Information Officer
Bekaert
Thomas Kessler
Thomas Kessler
Partner | CIO Programme Leader
Deloitte
Emmanuel Gob
Emmanuel Gob
CIO
DPD
pascal pauwels
Pascal Pauwels
CIO
Colruyt
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Koen Segers
Managing Director Belgium and Luxembourg
Dell Technologies
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Benoît Dewaele
Group IT Directo
Vandemoortele
Dirk Deridder-1
Dirk Deridder
CTO - Technology Services & Practices
SMALS
Thierry Driesens
Thierry Driesens
CIO
TVH
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Koen Vandaele
CIO
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Liesbet D'hoker
Managing Director
Kyndryl BeLux
steven-vermeulen
Steven Vermeulen
CIO
Digitaal Vlaanderen
Jack Hamande
Jack Hamande
Director General Digital Transformation
Federale Overheidsdienst Beleid en Ondersteuning
Tom Tomczak
Tom Tomczak
Chief Commercial Officer (CCO)
NRB
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Cassandre Laurent
Directeur général
Agence du Numérique
an swalens
An Swalens
Head Of IT (CIO)
National Bank of Belgium
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Elke Laeremans
Chief Digital & Supply Chain Officer at Casa International
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Peter Sany
Peter Sany
Executive Advisor
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Steven De Haes
Dean
Antwerp Management School
Marleen Thorré
Marleen Thorré
Head of Digital EMEA
Mitsubishi Chemical Group
christel-plessers
Christel Plessers
Head of IT European Markets
Mercedes-Benz Europe

Team

Luc Hendrikx
Luc Hendrikx
CEO
Inès De Bien
Inès De Bien
Partner - CCO
1-Feb-08-2022-10-22-08-68-AM
Daniel Eycken
Partner - COO
Hendrik Deckers
Hendrik Deckers
Founder - MD
Untitled design (1)-2
Jelte Scheys
Tribes Sales Director Belgium
foto Herman
Herman Roelandts
Tribe Master
Joseph Antoun
Joseph Antoun
Senior Program Director
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Eman De Sutter
Program Manager
4-Feb-08-2022-10-22-09-03-AM
Shelly Deracourt
Program Manager
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Charlotte Coen
Partner Success Manager
Untitled design (1)-Nov-22-2023-08-56-42-6802-AM
Ivana Bradvica
Junior Event Manager
ML B-W-1
Martine Lefevre
Financial Controller
Vlera Berishaa (1)
Vlera Berisha
Junior Community Manager
Phaedra Vanhaeren
Phaedra Vanhaeren
Programme & Event Manager

Contact us

Would you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!