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Belgium 10-09-2026 Squad Only Physical english

Building the Infrastructure AI Needs: From computer and data access to scalability, cost control, and operational readiness.

AI is moving from pilots into operational use, and the infrastructure question is becoming more concrete. The challenge is deciding what needs to be built, expanded, controlled, or delayed as usage grows. Three pressure points usually appear first. - Compute capacity requires careful planning: teams need enough GPU, cloud, or specialised processing power, while keeping utilisation and cost under control. - Data movement becomes more demanding: AI needs access to data across systems, with latency, security, integration, and quality managed from the start. - Operational control becomes essential: monitoring, access rights, resilience, cost visibility, and ownership need to scale with usage. The working question is simple: how do we support AI at scale while keeping infrastructure efficient, governed, and financially sustainable? If you are working through these choices, let’s compare approaches with others facing similar constraints.

Belgium 15-09-2026 Squad Only Virtual english

Turning AI Pilots into Daily Workflows: How to move from experimentation to adoption by redesigning work, ownership, controls, and habits.

AI pilots are easier to launch than to embed into daily operations. The challenge is changing how work happens once AI becomes part of decisions, tasks, handovers, and controls. Three pressure points tend to decide whether adoption holds. - Workflow fit matters: AI has to enter the flow of work as part of the process. - Ownership needs to be clear: someone must own the process, the controls, the exceptions, and the outcome. - User trust has to be built: people need to know when to rely on AI, when to challenge it, and when to escalate. The working question is simple: how do we move AI from promising pilots into daily work while keeping clarity, accountability, and risk control? If this is part of your current reality, let’s compare choices, constraints, and lessons learned.

Belgium 17-09-2026 Country Members Physical french

Les Rencontres: CTO: Le Saint Graal?

Pendant longtemps, le TCO donnait une impression de contrôle. On investissait, on amortissait, on optimisait. Les coûts étaient visibles, relativement prévisibles, et structurés autour d’une logique claire entre CAPEX et OPEX. Ce modèle ne suffit plus à expliquer où va réellement l’argent. Aujourd’hui, une part croissante des dépenses IT ne repose plus sur ce que l’on possède, mais sur ce que l’on consomme: des tokens générés par l’IA des agents qui exécutent des actions en continu des outils SaaS qui se multiplient dans les équipes du cloud qui s’adapte en permanence à l’usage Le coût ne disparaît pas, mais il devient plus diffus, plus dynamique, et souvent plus difficile à attribuer, à expliquer, et à maîtriser. C’est là que des approches comme le Technology Business Management, ou TBM, redeviennent particulièrement utiles: non pas comme un exercice de reporting supplémentaire, mais comme un moyen de relier concrètement les dépenses aux services, aux usages, et aux décisions. Et c’est là aussi que la question du “Saint Graal” revient, mais sous une autre forme. Vous vous demandez peut-être: Comment garder de la maîtrise quand la dépense dépend du comportement, des usages, et parfois même de systèmes autonomes ? Comment piloter l’équilibre CAPEX/OPEX quand le cloud, le SaaS et l’IA déplacent progressivement les coûts vers des modèles variables ? Quels coûts restent encore trop souvent hors radar: ressources métier, formation, support, intégration, sécurité, gouvernance ? Et surtout, qu’est-ce qu’un “bon TCO” veut encore dire quand il faut le mettre en regard d’objectifs parfois plus stratégiques, plus longs à mesurer, ou plus difficiles à quantifier: qualité de service, résilience, agilité, expérience utilisateur, capacité d’innovation ? Ce sont précisément ces questions qui seront au cœur de notre rencontre: une discussion ouverte entre pairs, ancrée dans la réalité du terrain, pas pour débattre de modèles idéaux, mais pour comprendre comment chacun tente, concrètement, de mesurer, d’attribuer et de reprendre le contrôle, sans réduire la valeur d’un choix technologique à son seul coût.

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Post Office Delivers Application Fast With OutSystems

Learn how U.K. financial services retailer Post Office started its wide-scale digital transformation with the delivery of its first travel product mobile app, which they delivered in a record-breaking timeframe using OutSystems.

Pioneering New Revenue Streams Via Digital Transformation

Challenge - U.K. financial services retailer Post Office wanted to create new revenue streams from within their unique network of 11,500 retail outlets and the 17 million customers coming through their stores each week. To do that, Post Office decided to pioneer a digital transformation, starting with a new business-to-consumer (B2C) native mobile app for Android and iOS to promote the company’s financial products for travel. With a 25 percent market share for travel money and a 7 percent share of travel insurance in the U.K., their new mobile app needed to be highly robust and scalable. The challenge was increased by a necessity for integration with legacy systems managed by third parties, and by the fact that this was the first native mobile application created by the Post Office team. They needed a development platform that offered advanced security, code reusability, and allowed for greater data insight to help them get to market faster.

Low-Code Enables Application Development and Easy Integration

Solution - Using OutSystems, the newly formed Business Innovation team at Post Office developed, tested, and released Post Office Travel, their first native mobile app for their travel money and insurance products. And they did it at a speed virtually unheard of in bringing a new mobile financial product to market - just four months. The new app allows customers to buy and manage a Travel Money Card and to select Travel Insurance at the same time, as well as use GPS to locate nearby Post Office branches and ATMs. The team was able to swiftly navigate the numerous regulations and controls financial projects are subject to and integrate the solution with legacy systems managed by third parties from First Rate Exchange Services, Post Office Insurance, and Accenture.

A Proven Platform Primed for Future Innovation

Results - The new app was released to the iOS and Android stores in record time, and within three months, the new native mobile app was adopted by more than 100,000 customers. Using the OutSystems low-code platform dramatically accelerated time to market and simplified the organization’s integration challenges with complex back-end systems. Moreover, OutSystems is serving as the foundation for their future digital strategy of creating new revenue streams to serve its 17 million customers across the U.K.

"With a history that goes back for centuries, Post Office is revitalizing services and building new revenue streams. OutSystems is the cornerstone of our strategy to serve over 17 million customers better."Henk Van Hulle, Managing Director, Group Digital and Innovation at Post Office

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