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Belgium 10-09-2026 Squad Only Physical english

Building the Infrastructure AI Needs: From computer and data access to scalability, cost control, and operational readiness.

AI is moving from pilots into operational use, and the infrastructure question is becoming more concrete. The challenge is deciding what needs to be built, expanded, controlled, or delayed as usage grows. Three pressure points usually appear first. - Compute capacity requires careful planning: teams need enough GPU, cloud, or specialised processing power, while keeping utilisation and cost under control. - Data movement becomes more demanding: AI needs access to data across systems, with latency, security, integration, and quality managed from the start. - Operational control becomes essential: monitoring, access rights, resilience, cost visibility, and ownership need to scale with usage. The working question is simple: how do we support AI at scale while keeping infrastructure efficient, governed, and financially sustainable? If you are working through these choices, let’s compare approaches with others facing similar constraints.

Belgium 15-09-2026 Squad Only Virtual english

Turning AI Pilots into Daily Workflows: How to move from experimentation to adoption by redesigning work, ownership, controls, and habits.

AI pilots are easier to launch than to embed into daily operations. The challenge is changing how work happens once AI becomes part of decisions, tasks, handovers, and controls. Three pressure points tend to decide whether adoption holds. - Workflow fit matters: AI has to enter the flow of work as part of the process. - Ownership needs to be clear: someone must own the process, the controls, the exceptions, and the outcome. - User trust has to be built: people need to know when to rely on AI, when to challenge it, and when to escalate. The working question is simple: how do we move AI from promising pilots into daily work while keeping clarity, accountability, and risk control? If this is part of your current reality, let’s compare choices, constraints, and lessons learned.

Belgium 17-09-2026 Country Members Physical french

Les Rencontres: CTO: Le Saint Graal?

Pendant longtemps, le TCO donnait une impression de contrôle. On investissait, on amortissait, on optimisait. Les coûts étaient visibles, relativement prévisibles, et structurés autour d’une logique claire entre CAPEX et OPEX. Ce modèle ne suffit plus à expliquer où va réellement l’argent. Aujourd’hui, une part croissante des dépenses IT ne repose plus sur ce que l’on possède, mais sur ce que l’on consomme: des tokens générés par l’IA des agents qui exécutent des actions en continu des outils SaaS qui se multiplient dans les équipes du cloud qui s’adapte en permanence à l’usage Le coût ne disparaît pas, mais il devient plus diffus, plus dynamique, et souvent plus difficile à attribuer, à expliquer, et à maîtriser. C’est là que des approches comme le Technology Business Management, ou TBM, redeviennent particulièrement utiles: non pas comme un exercice de reporting supplémentaire, mais comme un moyen de relier concrètement les dépenses aux services, aux usages, et aux décisions. Et c’est là aussi que la question du “Saint Graal” revient, mais sous une autre forme. Vous vous demandez peut-être: Comment garder de la maîtrise quand la dépense dépend du comportement, des usages, et parfois même de systèmes autonomes ? Comment piloter l’équilibre CAPEX/OPEX quand le cloud, le SaaS et l’IA déplacent progressivement les coûts vers des modèles variables ? Quels coûts restent encore trop souvent hors radar: ressources métier, formation, support, intégration, sécurité, gouvernance ? Et surtout, qu’est-ce qu’un “bon TCO” veut encore dire quand il faut le mettre en regard d’objectifs parfois plus stratégiques, plus longs à mesurer, ou plus difficiles à quantifier: qualité de service, résilience, agilité, expérience utilisateur, capacité d’innovation ? Ce sont précisément ces questions qui seront au cœur de notre rencontre: une discussion ouverte entre pairs, ancrée dans la réalité du terrain, pas pour débattre de modèles idéaux, mais pour comprendre comment chacun tente, concrètement, de mesurer, d’attribuer et de reprendre le contrôle, sans réduire la valeur d’un choix technologique à son seul coût.

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Rossmann Runs Business-critical Logistics System on OutSystems

With more than 1,500 stores in around 400 cities, Rossmann Poland is the country’s leading drug store chain. And since 2020, the retailer has used a logistics app called “S-Hub” in its central distribution warehouse.That app and 24 others are built on OutSystems, and the number keeps rising.

“OutSystems gives us the ability to build applications we need with virtually no limits, including extensive apps that cover critical operations.” - Robert HaberBusiness Solutions Architect, Rossmann Poland

Challenge

Numerous App Dev Technologies Led to Development Silos

Rossmann Poland has a long history of in-house custom software development, which has helped the drug store giant differentiate in its market. Around 300 specialists work in its IT department, and they had a veritable smorgasbord of different software development technologies.

“We were concerned about hitting a wall with low-code. But we’ve found no limits to what we can do with OutSystems. The ability to modify or extend code at the front-end or back-end means we can deliver apps precisely tailored to our needs.” - Piotr JugielDeputy Director of the IT Department, Rossmann Poland

In mid-2019, Rossmann Poland decided to complement and standardize its application development technology, aiming to provide a single, comprehensive application development kit that would speed up the development process and allow developers to focus less on technology and more on solving business problems. This additional element was the choice of a low-code solution.

Ultimately, the company chose OutSystems as the platform met their requirements to deploy on-premises and was suited to multiple use cases, including mission-critical core business systems and smaller web and mobile workplace applications.

Why Rossmann Poland chose OutSystems:

Speed-up development and improve agility
Independence from mobile platforms
Full-stack visual development with no limits

Solution

Convincing IT Teams Step by Step

With a large team of experienced developers, Robert Haber, Business Solutions Architect at Rossmann, had to tread carefully to win over colleagues to a new low-code way of working. “Junior developers were very receptive and quick to learn OutSystems,” says Robert, “But, in fairness, it wasn’t easy to convince all of our developers to go low-code.”

“To win over skeptics, presenting low-code as a panacea doesn’t work,” says Robert. “Instead, a step-by-step approach is more persuasive. We pointed out the areas of development where OutSystems gave the most benefits, like UI development and speed. We gradually proved the case with concrete results.”

“To win over skeptics, presenting low-code as a panacea doesn’t work. Instead, a step-by-step approach is more persuasive.”- Robert HaberBusiness Solutions Architect, Rossmann Poland

Results

25 Apps and Counting—Including a Mission-Critical Logistics App

Now, just over two years since adopting OutSystems, Rossmann has 25 applications running on OutSystems, serving around 20,000 users every day. Of these, 4,000 are heavy users at head office, and around 16,000 are users in stores.

Rossmann has a blended sourcing approach that combines in-house development with certified developers from OutSystems partners to assist on more complex projects.

“Many developers assume low-code is just for simple tools in the back office,” says Robert. “But we’ve proven the contrary very quickly. OutSystems allows us to build the applications we need with virtually no limits, including extensive apps that cover critical operations.”

So, although Rossmann has several simple applications that do not require extensive integration, it also has more complex business-critical solutions that it has comprehensively integrated with core systems.

S-Hub—A Mission-Critical Logistics App

The S-Hub app is at the center of Rossmann’s supply chain. Installed on Android devices used at Rossmann’s central distribution warehouse, S-Hub scans incoming and outgoing deliveries, streamlining distribution to stores.

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