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Belgium 9-6-26 Invitation Only Virtual english

From Dashboards to Decisions: Restoring alignment, ownership, and confidence in enterprise reporting

Data availability keeps growing, but decision-making often feels slower. Every function builds its own dashboards, metrics multiply, and reports begin to contradict each other. What was meant to improve transparency now creates confusion. The problem is not access to data but alignment on interpretation. When information becomes noise, confidence in reporting collapses. People hesitate to act, functions challenge each other’s numbers, and trust in analytics erodes. The challenge lies in restoring clarity: deciding which metrics matter, who owns them, and how reporting connects back to action. Let’s discuss how to simplify information flows, define consistent metrics, and reconnect dashboards with decision-making. How ownership, cadence, and shared understanding bring alignment back. A closed conversation on rebuilding confidence in data, where clarity replaces overload and information once again supports action.

Belgium 10-6-26 Invitation Only Physical english

Man Overboard: A VIP Evening on the Human and Digital Anatomy of a Crisis

In the middle of the night, 200 miles from the coast, the alarm sounds. The "Man Overboard" cry isn't just about a person in the water; it’s the ultimate test of a crew’s preparation, psychological grit, and split-second communication. For the modern European CIO, the "Man Overboard" moment happens in the data centre, the boardroom, or the headlines. When the system fails, the pressure doesn't just sit on the servers; it sits on you. Join CIONET for an exclusive VIP evening at the coast, a deep dive into the Human and Digital Anatomy of a Crisis. We will explore why some leaders thrive under the crushing weight of a "Black Swan" event while others capsize, and how data serves as the steady keel that keeps the ship upright.

Belgium 12-6-26 Invitation Only Physical english

AI Governance at Scale: Defining boundaries, ownership, and accountability for AI at scale

AI started small: a few pilots, some dashboards, a couple of chatbots. But then it spread, quickly. Now every department wants a model, every vendor adds “AI-powered” to their pitch, and every regulator is asking about risk and transparency. Governance suddenly went from a nice idea to a full-time job. Scaling governance is harder than launching AI. Policies look great on slides, but in practice, ownership blurs and enforcement stalls. Central control slows things down, while local freedom invites risk. Everyone agrees AI should be safe and ethical, but no one agrees on who signs off when something goes wrong, all leading to AIs living as permanent PoCs. So how do you scale oversight without creating bureaucracy? How do you distribute responsibility between IT, business, and compliance? And what controls actually hold up when AI keeps changing after deployment? Let’s explore how organisations make governance part of daily operations, not an afterthought. A closed conversation for those trying to keep AI credible, compliant, and under control while it spreads across the enterprise.

June 9, 2026 Squad Session Invitation Only Virtual english

From Dashboards to Decisions: Restoring alignment, ownership, and confidence in enterprise reporting

June 12, 2026 Squad Session Invitation Only Physical english

AI Governance at Scale: Defining boundaries, ownership, and accountability for AI at scale

June 18, 2026 Squad Session Invitation Only Physical english

Building the Event-Driven Enterprise: Managing flow, context, and control in event-driven systems

Becoming event-driven sounds like the logical next step: real-time visibility, faster response, tighter integration. The promise is appealing, no? But turning that vision into reality is another story. Where do you start, with technology, operating model, or mindset?

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Total Produce Delivers Daily Fruit to UK Schools With OutSystems

Having won the UK government Fruit4Schools contract, Total Produce encountered a problem. In order to ensure payment for deliveries under the contract. Working with OutSystems gave Total Produce the speed and agility to provide not only this solution, but many more since.

"It’s not just faster development. The DevOps capabilities of OutSystems, like one-click deployment and performance monitoring, mean the apps we deliver this way are less costly to update and maintain. That means we can invest more in innovation that will keep the company competitive into the future."Tony O’Halloran, Director of IT, Total Produce

An Upset to the Apple Cart

Challenge – Total Produce is one of the world’s largest providers of fresh produce, with operations in 26 countries and 140 facilities across Europe, India, and North America. The company is involved in growing, sourcing, importing, packaging, and distributing over 300 lines of fresh produce, from apples to zucchini and everything in between. However, as this story shows, sometimes it’s the last-mile delivery that can be most difficult.

When the UK government awarded the Fruit4Schools contract to Total Produce, it came with a stipulation:

Provide every primary school child a piece of fruit every day, but if you can’t prove delivery with a signature, we won’t pay you.

From bitter experience, Total Produce knew that paper-based signatures were a recipe for disaster. Missing delivery slips, manual processing, and the impossibility of real-time reporting could quickly turn this prestigious contract into a loss-making venture.

Total Produce needed a mobile app that could route drivers to each school and collect signatures for each delivery. That was the challenge thrown at the Total Produce busy IT department, together with what seemed like an impossible deadline.

Tony O’Halloran, Director of IT at Total Produce, takes up the story. “I’d been looking for an opportunity to try OutSystems for some time. This project seemed to tick all the boxes for a first project; it wasn’t overly complex, and the need for mobile offline functionality was both a capability of OutSystems and a missing piece in our armory. The fly in the ointment was the pressing deadline; I didn’t think we’d have time to learn OutSystems and deliver this project in the three months available.”

Teamwork Prevents Sour Grapes

Solution - When Tony called OutSystems, he quickly learned that a problem shared could be a problem halved. One of the best ways to get started with OutSystems is through a pilot project, staffed by the customer and the OutSystems professional services team.

A combination of structured training, moment-of-need coaching, and day-to-day collaboration on the project is the surest way to learn OutSystems and immediately put it into practice.

“What we liked about this teamed-up approach was that it disrupted our normal ways of working. OutSystems brought significant agile expertise to the table, not just technical skills. There was a much greater focus on user experience throughout the project, all the way from requirements capture to the weekly demonstrations at the end of each sprint. As we completed development, there were absolutely no surprises, and the training effort seemed minimal because the app worked the way all users needed,” explained O’Halloran.

The shared development approach compressed development to just nine weeks, with another three weeks for final user acceptance testing and training. By the end, Total Produce had its own OutSystems expertise it could apply to future projects.

“It was a win-win from our point of view. OutSystems was the right tool for the job, but without the team approach, we would not have met our deadline, because we were too busy to assign more in-house developers to this project,” explained O’Halloran.

A Low-Code Labor Bears Fruit

Results – The resulting app has been a real hit with drivers, schedulers, and delivery managers because it’s easy to use and more efficient. Here are a few of its capabilities:

Back-office Administration

Integration with ERP system to load daily orders
Route scheduling
Driver route assignment
Internal reporting
Proof of delivery reports for schools/education authorities

Mobile Access for Drivers

Route guidance
Delivery confirmation
On-screen signature capture with photo fallback
Delivery adjustments
Offline availability
Data and signature synchronization when online

Thanks to the success of this first project, Total Produce has expanded their use of low-code with four more projects, covering diverse requirements such as help desk ticketing, time tracking, credit control, and a customer complaint case management system.

“Now that we’ve proven this low-code approach, we’re bringing more developers into the OutSystems team and starting to tackle more strategic projects,” explained O’Halloran.

However, the benefit is not just much faster development, but also significant savings on IT operations time and resources.

The benefits of OutSystems from IT’s perspective:

Faster, visual development
Better support for an agile, user-centric development approach
DevOps “in a box” including code integrity checking, one-click deployment, and performance monitoring
Ease of integration with a wide variety of business systems including bespoke ERP
Ability to design brilliant user experiences with no dependency on designers/CSS experts
Build mobile apps, both hybrid and native, with full offline capabilities, and use of device features like GPS, touchscreen signature, and camera
Future proof enterprise-grade security and performance

Technologies

Outsystems

Partners

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Cyber Circle

CIONET’s Cyber Circle: a new three-event programme exclusively focusing on the most urgent, complex, and high-impact challenges in cybersecurity today. Launched in 2026, this initiative brings together CISOs, CIOs, and senior IT executives with a strong interest in cybersecurity for three curated gatherings each year. As part of CIONET’s trusted executive community, the Cyber Circle provides a confidential, peer-driven environment to exchange insights, share real-world experiences, and address evolving cyber threats. Each session is designed to foster strategic dialogue, strengthen resilience, and elevate cybersecurity as a core driver of business value.

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The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.