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Belgium 10-09-2026 Squad Only Physical english

Building the Infrastructure AI Needs: From computer and data access to scalability, cost control, and operational readiness.

AI is moving from pilots into operational use, and the infrastructure question is becoming more concrete. The challenge is deciding what needs to be built, expanded, controlled, or delayed as usage grows. Three pressure points usually appear first. - Compute capacity requires careful planning: teams need enough GPU, cloud, or specialised processing power, while keeping utilisation and cost under control. - Data movement becomes more demanding: AI needs access to data across systems, with latency, security, integration, and quality managed from the start. - Operational control becomes essential: monitoring, access rights, resilience, cost visibility, and ownership need to scale with usage. The working question is simple: how do we support AI at scale while keeping infrastructure efficient, governed, and financially sustainable? If you are working through these choices, let’s compare approaches with others facing similar constraints.

Belgium 15-09-2026 Squad Only Virtual english

Turning AI Pilots into Daily Workflows: How to move from experimentation to adoption by redesigning work, ownership, controls, and habits.

AI pilots are easier to launch than to embed into daily operations. The challenge is changing how work happens once AI becomes part of decisions, tasks, handovers, and controls. Three pressure points tend to decide whether adoption holds. - Workflow fit matters: AI has to enter the flow of work as part of the process. - Ownership needs to be clear: someone must own the process, the controls, the exceptions, and the outcome. - User trust has to be built: people need to know when to rely on AI, when to challenge it, and when to escalate. The working question is simple: how do we move AI from promising pilots into daily work while keeping clarity, accountability, and risk control? If this is part of your current reality, let’s compare choices, constraints, and lessons learned.

Belgium 17-09-2026 Country Members Physical french

Les Rencontres: CTO: Le Saint Graal?

Pendant longtemps, le TCO donnait une impression de contrôle. On investissait, on amortissait, on optimisait. Les coûts étaient visibles, relativement prévisibles, et structurés autour d’une logique claire entre CAPEX et OPEX. Ce modèle ne suffit plus à expliquer où va réellement l’argent. Aujourd’hui, une part croissante des dépenses IT ne repose plus sur ce que l’on possède, mais sur ce que l’on consomme: des tokens générés par l’IA des agents qui exécutent des actions en continu des outils SaaS qui se multiplient dans les équipes du cloud qui s’adapte en permanence à l’usage Le coût ne disparaît pas, mais il devient plus diffus, plus dynamique, et souvent plus difficile à attribuer, à expliquer, et à maîtriser. C’est là que des approches comme le Technology Business Management, ou TBM, redeviennent particulièrement utiles: non pas comme un exercice de reporting supplémentaire, mais comme un moyen de relier concrètement les dépenses aux services, aux usages, et aux décisions. Et c’est là aussi que la question du “Saint Graal” revient, mais sous une autre forme. Vous vous demandez peut-être: Comment garder de la maîtrise quand la dépense dépend du comportement, des usages, et parfois même de systèmes autonomes ? Comment piloter l’équilibre CAPEX/OPEX quand le cloud, le SaaS et l’IA déplacent progressivement les coûts vers des modèles variables ? Quels coûts restent encore trop souvent hors radar: ressources métier, formation, support, intégration, sécurité, gouvernance ? Et surtout, qu’est-ce qu’un “bon TCO” veut encore dire quand il faut le mettre en regard d’objectifs parfois plus stratégiques, plus longs à mesurer, ou plus difficiles à quantifier: qualité de service, résilience, agilité, expérience utilisateur, capacité d’innovation ? Ce sont précisément ces questions qui seront au cœur de notre rencontre: une discussion ouverte entre pairs, ancrée dans la réalité du terrain, pas pour débattre de modèles idéaux, mais pour comprendre comment chacun tente, concrètement, de mesurer, d’attribuer et de reprendre le contrôle, sans réduire la valeur d’un choix technologique à son seul coût.

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HDI Accelerates Development and Delivers Mobility With OutSystems

HDI is one of the premier providers of life insurance and non-life policies in Italy. Looking for new ways to accelerate development, HDI assessed OutSystems, and within just 4 weeks after adopting the platform, the team was able to launch a brand new web app with rapid updates and streamlined interfaces.

"We needed a system that could help our agents process and sell policies more easily—even when they’re out in the field. With OutSystems, we were able to enhance and simplify the UX of our core systems to deliver this."Stefano Fini, CIO, HDI

The Need for Development Speed

Challenge - Like many organizations, HDI had used a set development process for some time. Working in a waterfall structure, the insurance provider built its systems in a combination of .NET and Java.

While this was useful for developing its core systems, HDI’s IT department found that traditional development methods were putting the brakes on development and iteration. More importantly, these tried and tested methods were making it almost impossible to deliver the truly mobile applications that frontline agents and customers were demanding.

To deliver mobile applications—and a more engaging, smoother user experience—to its customers, HDI needed a new approach to software development.

Faster Development in Low-Code

Solution - To find the best solution, the HDI IT team spoke with the insurer’s infrastructure partner Almaviva. Almaviva’s experts suggested that HDI try OutSystems, a low-code platform they had previous experience with.

The HDI development team began testing the OutSystems platform. They quickly became confident that it could help accelerate development times and make it easier to deliver mobile-enabled applications.

Another key benefit was that the OutSystems platform offered a lower barrier to entry than conventional coding languages. With this, the team at HDI was confident that it would be easier to engage and onboard younger programmers as the business grows.

At the same time, the HDI team decided to augment its low-code platform with a new approach to software altogether. By shifting from its existing waterfall workflows to an Agile development methodology, the team looked to respond to user feedback faster than ever before.

"We feel low-code provides a faster development time (and of course faster delivery). It also gives us the opportunity to engage younger programmers. It’s easier to onboard new people without needing to train them in specific skills like Java, .Net, and other high-level languages."Stefano Fini, CIO, HDI

Initially, three developers were allocated to work with OutSystems. They were joined by technical leads from Almaviva, as well as some of the OutSystems team from Portugal. This cross-organizational team began working on a new application to help agencies sell policies on mobile devices.

Called the EasyMob app, the OutSystems-developed application represents the first time HDI has delivered a web-based solution that can be easily accessed on a mobile device. The project broke new ground and empowered agents, and helped train HDI developers in how to get the most out of the OutSystems platform.

An Intuitive Sales App in Just 4 Weeks

Results - While initially hesitant about changing their workflows, the HDI development team quickly became excited about the possibilities enabled by OutSystems. In particular, they appreciated the ability to take control of their own code, from initial development right through to deployment.

Within 4 weeks, the development team had completed the first module of HDI’s new EasyMob app—and delivered a truly mobile-friendly, intuitive web-based platform to agents. With enthusiastic support from within HDI, Stefano Fini, CIO at HDI, is planning to grow the OutSystems development team.

Because OutSystems supports extensive integration through APIs, the HDI development team was able to focus entirely on refining the frontend user experience for EasyMob. The team then left the API to handle integration with HDI’s insurance premium calculation systems.

The launch was a success, with agents enjoying an easy-to-use tool for premium calculations and policy sales. And thanks to HDI’s new agile development approach, the team has been able to rapidly update the EasyMob app since then to incorporate user feedback—and continuously optimize the user experience. Using OutSystems has been a win-win for HDI. Users appreciate rapid updates and more streamlined interfaces. And HDI’s developers enjoy being able to work and deploy faster than ever before thanks to the automation built into the OutSystems platform.

"Our end users have been pleasantly surprised by how quickly we’re able to make improvements to EasyMob. What might have taken a few days in traditional platforms takes half the time for us to do in OutSystems."Stefano Fini, CIO, HDI

In the future, Stefano intends to train more programmers to use the OutSystems platform. This is something he anticipates will be much easier than having to train new coders in traditional development platforms.

And of course, the HDI team intends to continue updating the EasyMob application to better support its users over time.

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