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Welcome to CIONET Belgium

Realise your ambition! Connect with your local community of digital leaders.

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Upcoming Events

 
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Belgium 25-9-25 Invitation Only Physical english

Women of CIONET - Female Leadership Circle 2

As AI shapes our future, the time is now to address and correct its inherent biases. Join leading female voices in tech as we explore how to undo past mistakes, champion neutrality, and feed AI systems with inclusive, unbiased data. This conference is a call to action for female leaders in AI and tech to ensure the next generation of intelligent systems reflects fairness, diversity, and equity. Together, let’s set things right and redefine the future of AI.

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Belgium 25-9-25 Invitation Only Physical english

Red Hat Round Table: THE POWER OF HYBRID

On 25th September, during the Red Hat Summit: Connect 2025 in Brussels, CIONET is hosting an exclusive, invitation-only round table for leading CIOs, CTOs, and digital leaders. While the Summit offers a broad programme, this CIONET session is a separate, distinct event, conducted in its own dedicated room with private catering, ensuring a focused and confidential peer-to-peer discussion. This round table will delve into why certain cloud-native techniques offer undeniable benefits, irrespective of where your applications are deployed, be it on-premise, in a hyperscale cloud, or a hybrid environment. Even outside public clouds, these modern, modular architectures consistently deliver increased agility, enhanced scalability, and quicker time-to-market. The real power behind these advantages lies in automation. When done properly, automation significantly boosts team efficiency, improves system quality, and drastically cuts risks from slow systems or downtime. However, achieving truly effective automation comes with its own set of challenges, which we'll address head-on. Key Discussion Points Include: "No-Regret" Cloud-Native Pillars: We'll try to pinpoint essential techniques every organisation should adopt, such as microservices architecture, containerisation (e.g., Docker, Kubernetes), API-first design, stateless application design, and immutable infrastructure. Why are these crucial for modern applications, no matter the deployment location? Strategic Vendor Lock-in: How to judiciously manage vendor lock-in. For new innovations and applications with a relatively short life expectancy, leveraging the latest unique features of a hyperscale cloud might be beneficial. For long-lived applications (expected to be live for decades), the focus might shift to limiting exposure by utilising generally available technologies. Automation Anywhere: How can organisations effectively implement automation strategies to unlock the full potential of cloud-native initiatives across diverse infrastructures? What are the biggest hurdles, and how are leaders overcoming them? This CIONET round table offers a unique and intimate setting for digital leaders to gain critical insights, exchange perspectives, and shape the strategic path towards application modernisation that truly offers no regrets.

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Belgium 30-9-25 Squad Only Virtual english

Technical Debt: When to Pay It and When to Walk Away ; Making smart trade-offs between progress, maintenance, and risk

Everyone has technical debt. The question is what to do with it. Refactor now? Wait for the next feature? Build on it and hope it holds? If you’re tired of debating whether to clean up or move on, this session helps you frame the debt conversation in a way that supports both speed and stability.

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Upcoming TRIBE Events

 
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September 30, 2025 Squad Session Squad Only Virtual english

Technical Debt: When to Pay It and When to Walk Away ; Making smart trade-offs between progress, maintenance, and risk

Everyone has technical debt. The question is what to do with it. Refactor now? Wait for the next feature? Build on it and hope it holds? If you’re tired of debating whether to clean up or move on, this session helps you frame the debt conversation in a way that supports both speed and stability.

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October 2, 2025 Squad Session Squad Only Virtual english

The Career Path of the Architect ;Great architecture begins with great architects

Architecture doesn’t happen in diagrams. It happens in minds, seasoned, curious, sharp minds that understand how the pieces fit. But who’s shaping these minds? Who’s growing the next generation of digital architects? If you’re responsible for complex systems, and for the people designing them, this session is for you.

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October 14, 2025 Squad Session Squad Only Virtual english

Agile Infrastructure ; How to build technical foundations that don’t slow you down

Agile delivery often collides with inflexible infrastructures. One team wants to release weekly. Another is waiting six months for a new test environment. Sounds familiar? If your infra team is tired of being the bottleneck, and your devs are tired of waiting, this session opens a path forward.

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CIONET Partner Updates

CIONET Partner Updates

Recent Cases

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Automated help on-demand.

Cognizant delivers on-screen contextual assistance anytime, anywhere with Adobe RoboHelp.

Objectives

  • Enhance navigation and keyword-based search capabilities
  • Enable users to complete their day-to-day tasks with ease
  • Reduce support tickets and continually improve/update content based on user feedback

Results

  • Easy access to a specific topic without having to spend much time in searching across the entire Help
  • Increased productivity as users get immediate assistance on the problem at hand
  • Eliminated the need to create support tickets or call Helpdesk
  • Continuous content improvements ensured users are up-to-date with the latest updates in application/process

Harnessing digital disruption

Today, most consumers are more knowledgeable, connected, and empowered in the digital economy, challenging organizations across industries to prioritize quality customer experiences. Emerging technologies allow learners to use varied digital channels and connected devices to consume content just-in-time on the devices of their choice. Cognizant, one of the world’s leading professional services companies, believes in helping its clients win by imagining and enabling exceptional experiences.

Cognizant helps traditional businesses transform into digital-first innovators using the latest technologies. Cognizant’s Digital Experience Learning and Content team leverages the largest digital support services, conducts thorough research to understand the latest trends, and delivers tomorrow’s experiences today.

Cognizant leverages Adobe products such as Adobe RoboHelp to provide contextual assistance intended to enable users to complete their day-to-day tasks. Adobe Captivate is used to develop instruction-text driven video tutorials on the key processes of the project management application. The video tutorials help the users get familiar with the application without the need of ad-hoc training.

Service offerings and support

Cognizant’s Digital Experience Learning and Content services drive employee engagement and performance through the design, delivery, and production of innovative content and learning strategies. The Digital Experience Learning and Content team actively explore new technologies and innovative ways to create engaging experiences for consumers and employees, and help transform customer and employee experience through the following services:

  • Creation of process documentation, interactive playbooks, product documentation including online help, and job aids that aid users in adopting to a new or changed product or process
  • Development of a knowledge ecosystem by capturing tribal knowledge within enterprises
  • Creation of contextual, in-application guidance to help users augment productivity on-the-job

Millennials in the workplace often look for newer, engaging, interactive methodologies for learning/training. To help users in an organization embrace any new application/system that is being rolled out, Cognizant recommends a suite of communication, training, and post-training materials.

Online help developed using Adobe RoboHelp is one such post-training artifact that Cognizant often recommends to its customers. Unique topics associated with every screen of the application, an index of keywords and built-in search amongst other features developed using Adobe RoboHelp, help provide seamless user experience, thereby increasing productivity.

Cognizant's internal application at the heart of projects

Cognizant itself benefits from the end-user documentation developed for Cognizant’s internal project management application that enables to plan, execute, and monitor application development projects. The application consists of multiple processes involved in the project life cycle to manage changes in customer requirements, defects, and risks to delivery, and is augmented with an online help and procedure-driven documentation. The context-sensitive online help assists in understanding the various features and underlying processes of the application.

The Online Help files that the Digital Experience Team creates using Adobe RoboHelp are context sensitive and provide the user immediate assistance on the problem or screen at hand, at the click of a button. These files are provided as HTML files that are integrated with the application. The effective keyword-driven search functionality and the Index of the Online Help files make information easily accessible to the users. The procedure-driven documentation enables users to complete their day-to-day tasks with ease.

Enabling on-screen contextual assistance with Adobe RoboHelp significantly reduced the number of Helpdesk tickets and enhanced productivity.

The future of accelerated learning tools

Changing user habits and emerging digital technologies have evolved the learning landscape, requiring organizations to adopt new strategies and content to deliver an effective learning experience for their associates. The current global COVID-19 crisis has forced almost every organization to rapidly support their workforce to work remotely. This rapid transition of work style has led to increased collaboration with peers. The change has necessitated a standardized approach through digital learning and content to ensure adoption.

Customers are increasingly turning to digital for support. They prefer web or mobile self-service support over making calls to the Helpdesk and other technical support forums. People rely more on self-help artifacts. Adobe products, such as Adobe RoboHelp, Captivate, and FrameMaker have helped deliver highly engaging and personalized digital experiences and have generated tremendous value for Cognizant. The growing adoption of remote work resources is only going to make them more valuable.

Partners

CIONET Circles

CIONET Business Circles

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Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

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Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

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Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.

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Check out our latest news

Testimonials

Geert Goethals
Geert Goethals
CIO
Sibelga
Bahadir Samli
Bahadir Samli
CIO
ING Belgique
2-Feb-29-2024-11-35-00-9309-AM
Bart Kerkhofs
Vice President & Head of IT
Bridgestone EMIA
Untitled design (1)-Apr-01-2022-10-58-34-57-AM
Michał Paprocki
Group CIO
Euroclear
1-Feb-29-2024-11-34-59-8990-AM
Manfred Boudreaux-Dehmer
Chief Information Officer
NATO
Untitled design-Nov-22-2023-08-42-05-3178-AM
Annick Faes
Vice President IT and CIO Medical Devices EMEA
Johnson & Johnson
Piet_De_Ceuleners
Piet De Ceuleners
Global IT Director
Melexis
1658251930890
Dirk De Bevere
Large Enterprise Sales Leader
Telenet Business
Untitled design-7
Stef Schampaert
Country Managing Director BeLux
Red Hat
CIONET Belgium - Advisory Board Member - Geert Lejon
Geert Lejon
Vice President Head of Belux / Head of Comms Benelux
Cognizant
Kevin_Ledegen
Kevin Ledegen
Group IT director
SDWorx
Gunter-Van-Craen_Small
Gunter Van Craen
Chief Digital & Information Officer
Bekaert
Thomas Kessler
Thomas Kessler
Partner | CIO Programme Leader
Deloitte
Emmanuel Gob
Emmanuel Gob
CIO
DPD
pascal pauwels
Pascal Pauwels
CIO
Colruyt
Untitled design (4)-Dec-13-2023-10-53-15-5032-AM
Koen Segers
Managing Director Belgium and Luxembourg
Dell Technologies
benoit dewaele
Benoît Dewaele
Group IT Directo
Vandemoortele
Dirk Deridder-1
Dirk Deridder
CTO - Technology Services & Practices
SMALS
Thierry Driesens
Thierry Driesens
CIO
TVH
Untitled design-Sep-18-2023-11-59-29-7866-AM
Koen Vandaele
CIO
Delen Private Bank
Untitled design (4)-Jun-12-2023-01-23-11-7540-PM
Liesbet D'hoker
Managing Director
Kyndryl BeLux
steven-vermeulen
Steven Vermeulen
CIO
Digitaal Vlaanderen
Jack Hamande
Jack Hamande
Director General Digital Transformation
Federale Overheidsdienst Beleid en Ondersteuning
Tom Tomczak
Tom Tomczak
Chief Commercial Officer (CCO)
NRB
1726588748718
Cassandre Laurent
Directeur général
Agence du Numérique
an swalens
An Swalens
Head Of IT (CIO)
National Bank of Belgium
Untitled design (2)-Apr-01-2022-10-58-34-68-AM
Elke Laeremans
Chief Digital & Supply Chain Officer at Casa International
CIONET Belgium - Advisory Board Member - Koen Van Loo
Koen Van Loo
CIO
Group S.
Peter Sany
Peter Sany
Executive Advisor
Zoom
CIONET Belgium - Advisory Board Member - Steven De Haes
Steven De Haes
Dean
Antwerp Management School
Marleen Thorré
Marleen Thorré
Head of Digital EMEA
Mitsubishi Chemical Group
christel-plessers
Christel Plessers
Head of IT European Markets
Mercedes-Benz Europe
bauduin cor
Baudouin Corlùy
Chief Market Development Officer
LCL Data Centers

Team

Luc Hendrikx
Luc Hendrikx
Partner - CEO
Inès De Bien
Inès De Bien
Partner - CCO
1-Feb-08-2022-10-22-08-68-AM
Daniel Eycken
Partner - COO
Hendrik Deckers
Hendrik Deckers
Partner - Founder
Untitled design (1)-2
Jelte Scheys
Tribes Sales Director Belgium
foto Herman
Herman Roelandts
Tribe Master
Joseph Antoun
Joseph Antoun
Senior Programme Director
1-Dec-16-2021-02-15-57-02-PM
Eman De Sutter
Programme Manager
4-Feb-08-2022-10-22-09-03-AM
Shelly Deracourt
Programme Manager
Untitled design (5)-Sep-01-2022-02-47-55-60-PM
Charlotte Coen
Partner Success Manager
Untitled design (1)-Nov-22-2023-08-56-42-6802-AM
Ivana Bradvica
Programme Manager
ML B-W-1
Martine Lefevre
Financial Controller
Vlera Berishaa (1)
Vlera Berisha
Community Manager
Phaedra Vanhaeren
Phaedra Vanhaeren
Programme Manager

Contact us

Would you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!