Introduction

Resengo is a Belgian digital company that develops online reservation systems in-house. Primary target groups are restaurants, saunas & wellness centers, and sports & recreation facilities. Through their proprietary platform, Resengo registers more than 3.2 million online reserved place settings for restaurants, every month. Typically, for Resengo, companies put forward a complete offer: the actual reservation system with both the associated back office and the necessary plug-ins to link their customer's website with the system. For example, to find a restaurant nearby where you can make reservations through Resengo. In recent years Resengo has chosen to further develop their software with new automated marketing techniques, including inbound marketing.  Their prospects can, for example, onboard themselves with a free trial version of our software. Our software has also been further developed with a Match & Go feature. This means that we bring the right guest to the right catering facility with the goal of providing a positive review of the customer to his/her contacts.

The challenge

In recent years, Resengo has experienced significant growth. The company now has over three thousand customers and registers/books 6 million place settings every month. Over 3 million of these are booked online. Across all sectors, this amounts to nearly 3 million reservations every month. Behind the scenes, Resengo often needs to move quickly. This has proven to be a problem in the past. Resengo was unable to cope with this itself and also did not have the possibilities to develop the necessary expertise itself. This year marks Resengo's nineteenth anniversary and all development is now done in-house. The ongoing challenge, therefore, is to ensure that older technology is continually replaced with new technology.  All new applications are built entirely in the cloud. In the near future, Resengo aims to also migrate all the legacy code they are still using to cloud technology. 

The solution

Resengo did not consider immediately moving everything to the cloud as the best option. For the time being the hybrid cloud is the perfect solution for them. They are currently also using Arxus' private cloud. Resengo is now working on a new IT architecture to eventually transition completely to Microsoft Azure. Microsoft Azure can support Resengo's growth with modern applications which are often available by default. To take maximum advantage of the capabilities of Microsoft Azure, they will eventually transition entirely to the Microsoft cloud. Ultimately, today's transition is also less costly than using custom applications in the private cloud.

The Microsoft Partner

A good mission, a clear vision, and shared values can connect and motivate people to achieve a common goal. Arxus tries to reflect this as much as possible in their daily work. Arxus aims to increase productivity, efficiency, and innovation in companies by relieving them of managing IT business processes with their application-centric cloud solutions. They want to proactively analyze business processes and automatically adapt cloud solutions to meet the changing needs of businesses. This means: providing the best possible experience on any platform or device. Arxus aims for an environment in which everyone feels at home and where colleagues become friends. They celebrate accomplishments. Success equals enjoyment. Arxus never stops learning and does not shy away from challenges. Innovation is key. But to help any organization move to the cloud, they prefer a no-nonsense and local approach. Being close to customers and getting the job done as a team is of paramount importance. Where others are targeting the moon, Arxus is already on its way to Mars.

The result

Resengo relies on the services of Arxus for everything that has to do with the underlying infrastructure. In terms of infrastructure, the collaboration with Arxus offers Resengo an essential advantage. Arxus can also make good use of the knowledge network of Cronos, of which Arxus is a part. The company can fully focus on its core activities: the development of new functionalities and applications and, of course, customer support. Arxus has taken responsibility for the entire infrastructure component. This ensures that Resengo does not need to invest in machines or in infrastructure knowledge. Arxus provides this expertise. At the same time, Arxus offers guarantees of availability, performance, and security that would not be immediately feasible for Resengo under its own management. In the current hunt for talent, IT employees are very difficult to find. And then again: infrastructure expertise is not part of Resengo's core business. It works much better and more efficiently for them to meet the need for scalability via Arxus.