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Welcome to CIONET Belgium

Realise your ambition! Connect with your local community of digital leaders.

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Upcoming Events

 
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Belgium 28-8-25 Country Members Physical english

20 Years CIONET - CIONET Belgium: Summer Festival

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership.Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.This is more than a celebration—it’s an opportunity to reconnect, reflect, and recharge with your fellow digital leaders. Don't miss this exclusive experience packed with inspiring talks, networking opportunities, and special recognitions that highlight the best of CIONET’s history and future.Let’s celebrate the past, present, and future of the digital community you helped build.

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Belgium 28-8-25 Country Members Physical english

Summer Festival - Advisory Board

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership. Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.

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Belgium 2-9-25 All TRIBERS Virtual english

What Does It Cost to Host an App? ; A practical guide to calculating hosting costs across infra, licenses, and operations

You’ve been asked a simple question: “What does it cost to host this application?” But the answer is anything but simple. The platform sits across multiple data centres. The app spans a few VMs, shares a backup system, uses licensed monitoring, and touches five different teams. Your CMDB should help, but it’s rigid, outdated, or incomplete. And yet, you still need to provide a number, clear, explainable, and grounded in reality.

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Upcoming TRIBE Events

 
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August 5, 2025 Squad Session Invitation Only Virtual polish

AI Act – praktyka stosowania na rynku polskim

AI Act – dyrektywa unijna regulująca wiele zasad wykorzystania AI w modelach biznesowych- już obowiązuje na polskim rynki. Ciekawe są prawdziwe i realne przypadki jej stosowania. Spójrzmy na temat od strony regulacyjnej, czyli prawnej. Ale zobaczmy praktykę aktywnej w temacie kancelarii prawnej. Zaprosiliśmy mecenaskę Aleksandrę Maciejewicz z kancelarii Lawmore, która od dłuższego czasu jest niezwykle aktywna i praktykuje w tym temacie. Poznamy podstawę prawną, praktyczne case’y i opis sytuacji oczami prawdziwego praktyka.

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August 6, 2025 Squad Session Invitation Only Virtual polish

DORA: wszystko, co chcielibyście wiedzieć, a baliście się zapytać

Michał Kulesza, adwokat, partner w departamencie technologicznym kancelarii Rymarz Zdort Maruta i szef zespołu regulacji ICT, przeprowadzi nas przez kluczowe wątki rozporządzenia i zmierzy się z pytaniami zgłoszonymi przez uczestników. Omówimy zarówno krytyczne aspekty na początku wdrożeń, jak i dostrajanie zmian na poziomie organizacyjnym i strategicznym. Masz konkretny temat, który warto poruszyć? Zgłoś go w trakcie rejestracji. Zamiast czytać między wierszami DORA – porozmawiajmy o tym wprost.

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August 7, 2025 Squad Session Invitation Only Virtual polish

Automated Systems Testing

Duże tempo developmentu i dokonywanych zmian wymaga nowej klasy testowania. Jakość systemów obserwowana na produkcji będzie pochodną skuteczności tego procesu. Duże nadzieje wiążemy z platformami wspierającymi testowanie i opartymi na AI. Sesja ta pokaże, gdzie jesteśmy w poszukiwaniu takich rozwiązań i gdzie ewaluuje myślenie szefów testów i ich rozwiązania organizacyjne.

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CIONET Partner Updates

CIONET Partner Updates

Recent Cases

Please Log In with your CIONET account first

Memo Migrates Critical Call Center Systems To Microsoft Azure

Founded 30 years ago and based in Belgium, Memo provides call center services to the medical industry across Europe. A series of acquisitions prompted Memo to turn to the cloud to add scalable capacity to its services. They chose to partner with the certified Microsoft Azure architects at Techne to facilitate the migration.

Scalability, security, availability – it was a no-brainer for me… I was blown away with what Azure offers. It also gives us a competitive advantage. 

Michael De Decker: CEO - Memo

The Problem

With 24/7 telephone answering services and over 130 multilingual specialists, Memo covers everything from medical emergencies to alarm handling. Keeping services online, and providing customers with secure and robust call handling, are essential for their business. Any loss or drop in service can have severe consequences for their clients – potentially even loss of life.  

Prior to their migration to Microsoft Azure, Memo’s entire business was hosted on terminal servers in a central office, which were fast-becoming a hindrance to their scalability, capacity and stability. System admin tasks were increasingly time-consuming and prohibitively repetitive, and very few permanent optimizations were executed. And, as the company grew and increased its locations, patching, updating and security issues also became overly complicated to manage.

At its heart, Memo’s core services offer multichannel support, relying on bespoke software and a database with scripted, skill-based routing for every scenario. Their system also extends to a customer portal interfaced with their main database, plus software for their agents. But the complex nature of their business meant that there are lots of moving parts which would need careful migration with no room for error.

Due to the important and diverse nature of their ever-expanding client portfolio, Memo were looking for a scalable and stable cloud-first environment to house their critical infrastructure, and improve their security. After a series of acquisitions, the number of Memo employees doubled, so the company knew they required extra memory, and scalable storage. They also knew that they needed to streamline their processes, aligning services across their offices, whilst ensuring, and improving, the security of patient data. But how could they align multiple teams within one system?

The Solution

As the only contact center in Belgium serving pharmaceutical companies, Memo provides a niche service, and is in something of a unique position. Their business depends on the trust and confidence of pharmaceutical companies to deliver critical call center services. So finding an IT partner familiar with their industry and the complexity of the migration and architecture was not going to be straightforward. 

Fortunately, Memo had an existing partnership with Techne, who handle Cloud, IT services, and IT outsourcing, and specialize in partnering with non-profit organizations in Flanders and Brussels. CEO Michael De Decker was already familiar with Walter Van Hecke at Techne, a certified architect with Microsoft Azure, and he felt reassured by Walter’s expertise and experience of similarly complex moves.  

Having waited seven months for servers from another IT partner, Memo was impressed by Techne’s approach to the Microsoft Azure migration. In the event, Techne was able to migrate the IT architecture for four acquisitions in just one day. Their one-to-one approach to migration also helped to support best practices, beginning with the moving of existing records to a new data center and then analysing performance.
  

Taking an Agile approach, Techne were able to set up and tweak Memo’s new cloud-based system. And in the second phase, they developed and refined the dashboarding to enable valuable oversight of the business. This was a key benefit of the switch to Microsoft Azure, which has helped Memo pivot from a reactive approach to problems, to one where they can anticipate potential issues and prevent them. Increased and improved monitoring also means Memo’s processes stay optimized, and a pronounced shift away from thinking less about servers to adding value through greater focus on business processes.  

Migration to Microsoft Azure with the help of Techne means that Memo can now focus on new and improved ways of working, solving problems, rather than individual incidents, and continually improving user experience. They’re now set up for future success and scalability, which means that there’s a clear roadmap for future acquisitions and the ability for management to clearly track costs and reduce waste through a ‘pay for what you use’ model, rather than having an excess or lack of costly resources.

The Result

Before the initial migration in 2019, Memo has been involved with four acquisitions that have led to increased call center capacity across five offices. They’ve grown to over 130 employees, but scaling their IT systems quickly and efficiently has been made much easier thanks to Techne and their expertise with Microsoft Azure.  
  
As the company has expanded, their IT infrastructure has been able to grow alongside it. There’s no more moving servers or replacing hard drives to add capacity, and there’s a cost saving associated with only paying for the space they need. Going forward, Memo is looking to add further scalability via Azure Virtual Desktop through their successful and ongoing partnership with Techne.

Looking at the new technologies, the ones that can benefit my company, and implementing them, migrating them, and testing them - that is what Techne does the best. 

Michael De Decker: CEO - Memo

Technologies

Azure Migrate

CIONET Circles

CIONET Business Circles

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Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

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Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

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Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.

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Check out our latest news

Testimonials

Geert Goethals
Geert Goethals
CIO
Sibelga
Bahadir Samli
Bahadir Samli
CIO
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Bart Kerkhofs
Vice President & Head of IT
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Group CIO
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Manfred Boudreaux-Dehmer
Chief Information Officer
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Annick Faes
Vice President IT and CIO Medical Devices EMEA
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Global IT Director
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Large Enterprise Sales Leader
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Stef Schampaert
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Chief Digital & Information Officer
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Thomas Kessler
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Partner | CIO Programme Leader
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DPD
pascal pauwels
Pascal Pauwels
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Koen Segers
Managing Director Belgium and Luxembourg
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benoit dewaele
Benoît Dewaele
Group IT Directo
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Dirk Deridder-1
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CTO - Technology Services & Practices
SMALS
Thierry Driesens
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Koen Vandaele
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Liesbet D'hoker
Managing Director
Kyndryl BeLux
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Jack Hamande
Jack Hamande
Director General Digital Transformation
Federale Overheidsdienst Beleid en Ondersteuning
Tom Tomczak
Tom Tomczak
Chief Commercial Officer (CCO)
NRB
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Cassandre Laurent
Directeur général
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an swalens
An Swalens
Head Of IT (CIO)
National Bank of Belgium
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Elke Laeremans
Chief Digital & Supply Chain Officer at Casa International
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Peter Sany
Executive Advisor
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Dean
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Head of Digital EMEA
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Christel Plessers
Head of IT European Markets
Mercedes-Benz Europe

Team

Luc Hendrikx
Luc Hendrikx
CEO
Inès De Bien
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Partner - CCO
1-Feb-08-2022-10-22-08-68-AM
Daniel Eycken
Partner - COO
Hendrik Deckers
Hendrik Deckers
Founder - MD
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Jelte Scheys
Tribes Sales Director Belgium
foto Herman
Herman Roelandts
Tribe Master
Joseph Antoun
Joseph Antoun
Senior Program Director
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Eman De Sutter
Program Manager
4-Feb-08-2022-10-22-09-03-AM
Shelly Deracourt
Program Manager
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Charlotte Coen
Partner Success Manager
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Ivana Bradvica
Junior Event Manager
ML B-W-1
Martine Lefevre
Financial Controller
Vlera Berishaa (1)
Vlera Berisha
Junior Community Manager
Phaedra Vanhaeren
Phaedra Vanhaeren
Programme & Event Manager

Contact us

Would you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!