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Belgium 10-09-2026 Squad Only Physical english

Building the Infrastructure AI Needs: From computer and data access to scalability, cost control, and operational readiness.

AI is moving from pilots into operational use, and the infrastructure question is becoming more concrete. The challenge is deciding what needs to be built, expanded, controlled, or delayed as usage grows. Three pressure points usually appear first. - Compute capacity requires careful planning: teams need enough GPU, cloud, or specialised processing power, while keeping utilisation and cost under control. - Data movement becomes more demanding: AI needs access to data across systems, with latency, security, integration, and quality managed from the start. - Operational control becomes essential: monitoring, access rights, resilience, cost visibility, and ownership need to scale with usage. The working question is simple: how do we support AI at scale while keeping infrastructure efficient, governed, and financially sustainable? If you are working through these choices, let’s compare approaches with others facing similar constraints.

Belgium 15-09-2026 Squad Only Virtual english

Turning AI Pilots into Daily Workflows: How to move from experimentation to adoption by redesigning work, ownership, controls, and habits.

AI pilots are easier to launch than to embed into daily operations. The challenge is changing how work happens once AI becomes part of decisions, tasks, handovers, and controls. Three pressure points tend to decide whether adoption holds. - Workflow fit matters: AI has to enter the flow of work as part of the process. - Ownership needs to be clear: someone must own the process, the controls, the exceptions, and the outcome. - User trust has to be built: people need to know when to rely on AI, when to challenge it, and when to escalate. The working question is simple: how do we move AI from promising pilots into daily work while keeping clarity, accountability, and risk control? If this is part of your current reality, let’s compare choices, constraints, and lessons learned.

Belgium 17-09-2026 Country Members Physical french

Les Rencontres: CTO: Le Saint Graal?

Pendant longtemps, le TCO donnait une impression de contrôle. On investissait, on amortissait, on optimisait. Les coûts étaient visibles, relativement prévisibles, et structurés autour d’une logique claire entre CAPEX et OPEX. Ce modèle ne suffit plus à expliquer où va réellement l’argent. Aujourd’hui, une part croissante des dépenses IT ne repose plus sur ce que l’on possède, mais sur ce que l’on consomme: des tokens générés par l’IA des agents qui exécutent des actions en continu des outils SaaS qui se multiplient dans les équipes du cloud qui s’adapte en permanence à l’usage Le coût ne disparaît pas, mais il devient plus diffus, plus dynamique, et souvent plus difficile à attribuer, à expliquer, et à maîtriser. C’est là que des approches comme le Technology Business Management, ou TBM, redeviennent particulièrement utiles: non pas comme un exercice de reporting supplémentaire, mais comme un moyen de relier concrètement les dépenses aux services, aux usages, et aux décisions. Et c’est là aussi que la question du “Saint Graal” revient, mais sous une autre forme. Vous vous demandez peut-être: Comment garder de la maîtrise quand la dépense dépend du comportement, des usages, et parfois même de systèmes autonomes ? Comment piloter l’équilibre CAPEX/OPEX quand le cloud, le SaaS et l’IA déplacent progressivement les coûts vers des modèles variables ? Quels coûts restent encore trop souvent hors radar: ressources métier, formation, support, intégration, sécurité, gouvernance ? Et surtout, qu’est-ce qu’un “bon TCO” veut encore dire quand il faut le mettre en regard d’objectifs parfois plus stratégiques, plus longs à mesurer, ou plus difficiles à quantifier: qualité de service, résilience, agilité, expérience utilisateur, capacité d’innovation ? Ce sont précisément ces questions qui seront au cœur de notre rencontre: une discussion ouverte entre pairs, ancrée dans la réalité du terrain, pas pour débattre de modèles idéaux, mais pour comprendre comment chacun tente, concrètement, de mesurer, d’attribuer et de reprendre le contrôle, sans réduire la valeur d’un choix technologique à son seul coût.

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AXA Switzerland adopts agile app dev with Red Hat OpenShift

AXA Switzerland, part of one of the world’s largest insurance providers, sought to transform its IT and work approach with agile development practices and cloud computing technology. By creating a multicloud application environment with Red Hat® OpenShift®, AXA increased application deployments by 33% in just one year.

Question: What was the specific business challenge or opportunity you faced? What are your market pressure & demands?

Answer: Andreas Maier, CIO, AXA Switzerland: AXA Switzerland is one of the larger components of the AXA group and is the market leader in the insurance business in Switzerland. We started our transformation four years ago. On this challenging path we already achieved some important milestones: first and foremost an agile transformation. We completely reshaped the way we develop software together with our business, from a pure IT setup with developer teams into a completely agile setup with 78 product teams today. We integrated product teams with business and IT. We have a new culture.

Question: What are the market challenges for AXA?

Answer: AXA identified a long time back the potential of the cloud technology and decided to implement a public managed cloud strategy enabled by the Microsoft Azure and Google Cloud Platform [GCP]. The regulatory requirements which we need to comply with lead us to a strategy of investing in partners which allow us to stay flexible and minimize the vendor lock-in effects. Red Hat is such a partner which enables us to execute our strategy in a very efficient way.

Question: Where are you on this journey today?

Answer: Today, we continue to transform toward our next milestone: data, technology and innovation excellence in our product teams. Part of this journey, Red Hat is one of the providers who supports us in renewing our technology stack. With Red Hat® OpenShift® on top of an IBM technology stack, we have in recent years migrated 100% of our decentralized application estate into partially public and mostly private cloud. Starting in 2022, we will move to public clouds in Switzerland because of regulatory requirements. We will use the Red Hat solutions there too and build on our partnership together.

Question: Why did you choose Red Hat? Why open source?

Answer: Five years ago, we started analyzing the market for existing solutions for containerization. We identified Red Hat OpenShift as a leading enterprise Kubernetes service with an open source approach. The core values of our agile transformation depend on co-creation, openness, feedback, and extreme programming principles. We chose Red Hat OpenShift because of the quality and maturity of the solution, but also the premium support and the talent behind it. Today, we leverage developer and operational centric tools for rapid application development, deployment, life cycle management and full stack support. So we’re using the full stack of Red Hat technology.

Question: How did Red Hat support you through your transformation and multicloud strategy? What benefits do you see from working with Red Hat?

Answer: Our engineers benefit from working with Red Hat OpenShift every day. The developers and operations engineers’ lives became much easier. Red Hat OpenShift enables our developers to focus on coding and innovating. They don’t have to worry about day to day work, resilience, stability, deployment, integrating or testing. That’s taken from our shoulders, so we can focus much more on solving the customer’s problems.

Question: Are there any additional advantages?

Answer: We are working more efficiently on the existing private and managed public cloud infrastructure, while the operations engineers are able to ensure a customer-oriented availability for the applications deployed in the cloud and at the same time scale up very easily the number of hosts on which an application runs.

At the same time, with Red Hat OpenShift, we are able to comply with local financial regulatory requirements and stay as flexible as possible, in order to minimize migration efforts in the event of having to change one of our public cloud vendors.

Question: Can you describe the benefits the Red Hat solution has brought to AXA Switzerland?

Answer: Among others, we now have a much faster time to market for our delivery. I’m now in a position to measure the amount of software deliverables to the business. In 2019, we delivered 33% more software to the business compared to 2018. Thanks to the developer support that we have through Red Hat, I expect that we will be able to develop software much faster than before.

Additionally we profit from a growing number of applications as well as increased employee productivity. Red Hat technology enabled us to adopt a multicloud strategy for more financial transparency and business flexibility.

Question: Have Red Hat and open source influenced your company culture and workflows?

Answer: Certainly. AXA Switzerland has a very open and inclusive culture. Based on Red Hat enterprise open source technologies and agile principles, we developed a new cultural mindset which promotes co-creation and collaboration, information exchange, full transparency and constructive feedback. Now, product teams and the business work together on customer solutions, which has tremendously increased the joint ownership feeling. Five years ago we spoke about business and IT, and now we speak about demand and delivery, customer value and cycle time. We speak a common language, which makes me very happy. This open source community culture should be embraced by the whole industry. Insurance companies need to become more open to collaboration. Containerization is a big enabler for being able to connect with partners much more than before. We believe that the power of innovation lies in co-creation, open source collaboration and continuous improvement.

Question: How important is the ability to innovate in the future?

Answer: AXA Switzerland is the number one insurer in Switzerland with a market share of 24 percent and above average growth. In terms of innovation, we’re perceived as one of the digital leaders by our customers. This is important for us to differentiate. AXA aims to transform from payer to partner: instead of only paying for damages, we want to become a partner for customers. Instead of just selling insurance services, we want to partner for prevention or back-to-business services to help our customers live a better life. That’s our vision.

Question: Does your Red Hat solution contribute to future innovation?

Answer: With our strategy we intend to achieve very ambitious goals: be a market leader in all business lines, double the number of relevant customer interactions and enlarge our mobility, SME [subject-matter expert], and life & health ecosystems, with new third-party services, which go beyond the insurance business. The key level of that is to grow and innovate fast and provide services that our competitors don’t. Hence, key levers of our strategy are time to market and scalability of our services and products. We strongly believe that Red Hat OpenShift product fully supports us in executing our vision. Shifting development power from technology work to innovation work is what we want to do.

Question: What is the next big challenge in your business?

Answer: We now have an application landscape of about 330 applications, including 20 SAP applications and about 30 mainframe applications. About 190 are decentralized applications and the majority of them are Java™- and Linux®-based. Today, we have very few applications in the public cloud, because we need to keep customer-specific and sensitive data within the jurisdiction of Switzerland. That’s why we currently have an on-premise cloud with Red Hat OpenShift on top.

The next big challenge we will undergo in 2021 is the migration of all our applications—with the exception of the SAP systems—from the private cloud into the public managed clouds which have datacenters in Switzerland, Microsoft Azure, and GCP. We are aiming to complete this migration by the end of 2023.

Question: How is Red Hat helping you with this challenge?

Answer: With Red Hat OpenShift, we can migrate our application stacks in the same container from on-premise to the public cloud with very little effort. This is a great opportunity for improving our time to market, for resilience and stability of our applications, and for focusing on innovation, while gaining financial transparency and business flexibility. We will start with this next year, so by the end of 2023 we don’t need our own datacenter anymore. It’s not a core competence for an insurance company to run technology. We should have a core expertise on delivering customer value fast. That’s why we need the help of Red Hat.

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