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Welcome to CIONET Belgium

Realise your ambition! Connect with your local community of digital leaders.

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Upcoming Events

 
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Belgium 28-8-25 Country Members Physical english

20 Years CIONET - CIONET Belgium: Summer Festival

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership.Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.This is more than a celebration—it’s an opportunity to reconnect, reflect, and recharge with your fellow digital leaders. Don't miss this exclusive experience packed with inspiring talks, networking opportunities, and special recognitions that highlight the best of CIONET’s history and future.Let’s celebrate the past, present, and future of the digital community you helped build.

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Belgium 28-8-25 Country Members Physical english

Summer Festival - Advisory Board

A special celebration marking 20 years of CIONET—two decades of empowering digital leaders and driving innovation in the technology landscape. This exclusive event will bring together our members to reflect on the incredible journey we've shared and look ahead to the future of digital leadership. Featuring keynote presentations from visionary CIOs, industry pioneers, and founding members, we’ll explore how far we’ve come and what lies ahead in the ever-evolving world of technology. Together, we will honour the contributions of our members who have shaped CIONET’s legacy while offering insights into how the community will continue to lead in the years to come.

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Belgium 2-9-25 All TRIBERS Virtual english

What Does It Cost to Host an App? ; A practical guide to calculating hosting costs across infra, licenses, and operations

You’ve been asked a simple question: “What does it cost to host this application?” But the answer is anything but simple. The platform sits across multiple data centres. The app spans a few VMs, shares a backup system, uses licensed monitoring, and touches five different teams. Your CMDB should help, but it’s rigid, outdated, or incomplete. And yet, you still need to provide a number, clear, explainable, and grounded in reality.

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Upcoming TRIBE Events

 
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August 5, 2025 Squad Session Invitation Only Virtual polish

AI Act – praktyka stosowania na rynku polskim

AI Act – dyrektywa unijna regulująca wiele zasad wykorzystania AI w modelach biznesowych- już obowiązuje na polskim rynki. Ciekawe są prawdziwe i realne przypadki jej stosowania. Spójrzmy na temat od strony regulacyjnej, czyli prawnej. Ale zobaczmy praktykę aktywnej w temacie kancelarii prawnej. Zaprosiliśmy mecenaskę Aleksandrę Maciejewicz z kancelarii Lawmore, która od dłuższego czasu jest niezwykle aktywna i praktykuje w tym temacie. Poznamy podstawę prawną, praktyczne case’y i opis sytuacji oczami prawdziwego praktyka.

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August 6, 2025 Squad Session Invitation Only Virtual polish

DORA: wszystko, co chcielibyście wiedzieć, a baliście się zapytać

Michał Kulesza, adwokat, partner w departamencie technologicznym kancelarii Rymarz Zdort Maruta i szef zespołu regulacji ICT, przeprowadzi nas przez kluczowe wątki rozporządzenia i zmierzy się z pytaniami zgłoszonymi przez uczestników. Omówimy zarówno krytyczne aspekty na początku wdrożeń, jak i dostrajanie zmian na poziomie organizacyjnym i strategicznym. Masz konkretny temat, który warto poruszyć? Zgłoś go w trakcie rejestracji. Zamiast czytać między wierszami DORA – porozmawiajmy o tym wprost.

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August 7, 2025 Squad Session Invitation Only Virtual polish

Automated Systems Testing

Duże tempo developmentu i dokonywanych zmian wymaga nowej klasy testowania. Jakość systemów obserwowana na produkcji będzie pochodną skuteczności tego procesu. Duże nadzieje wiążemy z platformami wspierającymi testowanie i opartymi na AI. Sesja ta pokaże, gdzie jesteśmy w poszukiwaniu takich rozwiązań i gdzie ewaluuje myślenie szefów testów i ich rozwiązania organizacyjne.

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CIONET Partner Updates

CIONET Partner Updates

Recent Cases

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PayU GPO verifies customers faster with AU10TIX’s Azure-based solution

PayU Global Payment Organization (GPO) partnered with AU10TIX to streamline its customer onboarding process. AU10TIX's Microsoft Azure-based Identity Verification (IDV) solution has reduced ID verification time to an average of six seconds, enhancing efficiency and customer satisfaction.

PayU GPO enables businesses to accept and process payments with ease by offering hundreds of payment methods as well as PCI-certified platforms. Headquartered in Netherlands and operating in more than 40 emerging markets across Latin America, Central & Eastern Europe and Africa, the company’s vision is to create an inclusive world without financial borders where businesses of all shapes and sizes can prosper.

Handling over 10 million transactions a day, PayU GPO requires robust risk mitigation measures. Central to this is the Know-Your-Customer (KYC) process, which involves verifying the identity of customers through a series of checks to ensure they are who they claim to be. This process is not only mandatory for regulatory compliance but also crucial for preventing financial crimes and avoiding financial losses.

“Operating as an online payment service provider we are exposed to various types of risks - regulatory, fraud, and credit. So, we are careful not to add to our portfolio merchants who might generate excessive risk,” says Tomasz Kowalak, Head of Risk Operations EMEA at PayU GPO. “The continuous work of both our internal teams and our partners, who provide us with top-notch ID verification, aims to improve the efficiency of our KYC processes and grow the conversion while remaining compliant with all regulations,” he adds.

A partnership driven by precision and trust

To maintain the highest quality of its merchant verification and re-verification while the number of newly onboarding merchants is constantly growing, PayU GPO started to look for a reliable partner who would support streamlining these processes by utilizing artificial intelligence (AI) and automation. “We needed better accuracy and process automation," recalls Kowalak. This partner turned out to be AU10TIX, a firm specializing in identity management and automating identity verification.

AU10TIX brought a multi-layered approach to PayU GPO’s identity verification that relies on extensive third-party security databases and AI models. AU10TIX’s identity verification solution is powered by Microsoft Azure, and for good reason. “We chose Azure as it is the only hybrid cloud offering in-depth security and unmatched compliance. Being open source, it boosts our speed and refocuses us on problem-solving,” shares Ron Levi, Customer Success Manager at AU10TIX.

AU10TIX examines the accuracy of its AI models and releases monthly updates to all its clients, including PayU GPO, which adds operational transparency and builds trust. AU10TIX also utilizes Azure Virtual Machines, Kubernetes Service, Cosmos, and SQL Database to enhance the speed and availability of its services. Azure Log Analytics, App Service, Synapse, Event Hub, Functions, and Stream Analytics secure the two-way communication of sensitive data.

Frictionless verification process

PayU GPO utilizes the AU10TIX ID Verification (IDV) solution through Azure API Management. Images provided by a merchant in the ID verification process undergo several checks, including document classification and quality optimization, before forgery tests are performed. Based on this data, a final response is generated using PayU's internal business logic.

PayU GPO also uses the AU10TIX face comparison tool, which compares the face of the user with the photo on their ID. This verification process is rooted in complex algorithms that analyze various facial parameters, further mitigating the risk of identity theft.

“AU10TIX is meeting our expectations by offering an automated solution that utilizes advanced AI to accurately authenticate identities, without the need for a human agent to review,” says Kowalak.

A transformation in authentication

"Our goal was to screen customers faster while at the same time ensuring a frictionless onboarding process for them. By implementing the AU10TIX solution we’ve reduced the time of the ID verification process down to an average of six seconds, or, in rare cases, to a couple of hours, if detailed checks are required,” notes Kowalak. “This change improved the overall experience and thus the satisfaction of our customers who are primarily looking for a quick service.”

“We strive to make the ID verification process nearly invisible to merchants and improve our conversion at the same time. Thanks to AU10TIX’s algorithm we increased the conversion rate by up to 25 pp, depending on the onboarding flow,” remarks Kowalak.

Automation of such projects often has a positive impact on the productivity of the teams and PayU GPO was no exception. "Now, fewer people are needed to manage the verification process, enabling us to assign them to other projects where they can further develop their skills," confirms Kowalak.

Added scalability and adaptability

AU10TIX's Azure-based infrastructure also offers PayU GPO the required scalability. "If we run a promotion, we can handle the influx of new customers quickly and efficiently, guaranteeing a smooth onboarding experience for them," says Kowalak. "If we need to check all the IDs in our portfolio, we know the API will respond. Knowing that we have a partner who can check IDs in 5-8 seconds gives us the confidence to engage large entities and that potentially increases our revenues. In essence, AU10TIX contributes to PayU GPO’s business continuity."

AU10TIX serves as a conduit for data exchange, equipping PayU GPO with insights into common mistakes and rejection reasons. "With AU10TIX, we get valuable and practical information that is hard to obtain on the market. It enables us to improve our processes and communication with our merchant partners, letting us confidently scale into new regions and segments," sums up Kowalak.

In addition, the number of international merchants cooperating with PayU GPO is growing exponentially and AU10TIX’s expertise in local regulations regarding identity authentication is highly supportive in terms of the verification process. Kowalak notes: “Merchants from around the world want to use our online payment services in the 40+ high-growth markets we operate in. Each of these markets owns its unique IDs and regulations. AU10TIX supports us by recognizing if a document is valid in a specific geography and in line with the local legal requirements.”

Despite across-the-board shifts and advances, the integration with AU10TIX was smooth. “We didn't have to spend much time on system tuning. The initial setup provided good results from the beginning. There wasn't a constant struggle to improve by basis points. Au10tix was able to deliver strong results right away,” adds Kowalak.

For Kowalak, the success of the implementation speaks volumes about the strong partnership between PayU GPO and AU10TIX. “Our fast responses speak to the efficiency of their algorithms. It's about the accuracy and quality of the checks,” he says. “With AU10TIX, it's easy to exchange information because they have insight into some of our data and understand our processes. They know the common mistakes and reasons for rejection, which allows us to improve our processes and communication with the merchants.”

CIONET Circles

CIONET Business Circles

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Healthcare Circle

Digital Transformation is redefining the future of health care and health delivery. All stakeholders are convinced that these innovations will create value for patients, healthcare practitioners, hospitals, and governments along the patient pathway. The benefits are starting from prevention and awareness to diagnosis, treatment, short- and long-term follow-up, and ultimately survival. But how do you make sure that your working towards an architecturally sound, secure and interoperable health IT ecosystem for your hospital and avoid implementing a hodgepodge of spot solutions? How does your IT department work together with the other stakeholders, such as the doctors and other healthcare practitioners, Life Sciences companies, Tech companies, regulators and your internal governance and administrative bodies?

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Telenet Business Leadership Circle

The Telenet Business Leadership Circle powered by CIONET, offers a platform where IT executives and thought leaders can meet to inspire each other and share best practices. We want to be a facilitator who helps you optimise the performance of your IT function and your business by embracing the endless opportunities that digital change brings.

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Les Rencontres

Découvrez la dynamique du leadership numérique aux Rencontres de CIONET, le programme francophone exclusif de CIONET pour les leaders numériques en Belgique, rendu possible grâce au soutien et à l'engagement de nos partenaires de programme : Deloitte, Denodo et Red Hat. Rejoignez trois événements inspirants par an à Liège, Namur et en Brabant Wallon, où des CIOs et des experts numériques francophones de premier plan partagent leurs perspectives et expériences sur des thèmes d'affaires et de IT actuels. Laissez-vous inspirer et apprenez des meilleurs du secteur lors de sessions captivantes conçues spécialement pour soutenir et enrichir votre rôle en tant que CIO pair. Ne manquez pas cette opportunité de faire partie d'un réseau exceptionnel d'innovateurs numériques !

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Female Leadership Circle

CIONET is committed to highlighting and celebrating female role models in IT, Tech & Digital, creating a leadership programme that empowers and elevates women within the tech industry. This initiative is dedicated to showcasing the achievements and successes of leading women, fostering an environment where female role models are recognised, and their contributions can ignite progress and inspire the next generation of women in IT. Our mission is to shine the spotlight a little brighter on female role models in IT, Tech & Digital, and to empower each other through this inner network community.

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Check out our latest news

Testimonials

Geert Goethals
Geert Goethals
CIO
Sibelga
Bahadir Samli
Bahadir Samli
CIO
ING Belgique
2-Feb-29-2024-11-35-00-9309-AM
Bart Kerkhofs
Vice President & Head of IT
Bridgestone EMIA
Untitled design (1)-Apr-01-2022-10-58-34-57-AM
Michał Paprocki
Group CIO
Euroclear
1-Feb-29-2024-11-34-59-8990-AM
Manfred Boudreaux-Dehmer
Chief Information Officer
NATO
Untitled design-Nov-22-2023-08-42-05-3178-AM
Annick Faes
Vice President IT and CIO Medical Devices EMEA
Johnson & Johnson
Piet_De_Ceuleners
Piet De Ceuleners
Global IT Director
Melexis
1658251930890
Dirk De Bevere
Large Enterprise Sales Leader
Telenet Business
Untitled design-7
Stef Schampaert
Country Managing Director BeLux
Red Hat
CIONET Belgium - Advisory Board Member - Geert Lejon
Geert Lejon
Vice President Head of Belux / Head of Comms Benelux
Cognizant
Kevin_Ledegen
Kevin Ledegen
Group IT director
SDWorx
Gunter-Van-Craen_Small
Gunter Van Craen
Chief Digital & Information Officer
Bekaert
Thomas Kessler
Thomas Kessler
Partner | CIO Programme Leader
Deloitte
Emmanuel Gob
Emmanuel Gob
CIO
DPD
pascal pauwels
Pascal Pauwels
CIO
Colruyt
Untitled design (4)-Dec-13-2023-10-53-15-5032-AM
Koen Segers
Managing Director Belgium and Luxembourg
Dell Technologies
benoit dewaele
Benoît Dewaele
Group IT Directo
Vandemoortele
Dirk Deridder-1
Dirk Deridder
CTO - Technology Services & Practices
SMALS
Thierry Driesens
Thierry Driesens
CIO
TVH
Untitled design-Sep-18-2023-11-59-29-7866-AM
Koen Vandaele
CIO
Delen Private Bank
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Liesbet D'hoker
Managing Director
Kyndryl BeLux
steven-vermeulen
Steven Vermeulen
CIO
Digitaal Vlaanderen
Jack Hamande
Jack Hamande
Director General Digital Transformation
Federale Overheidsdienst Beleid en Ondersteuning
Tom Tomczak
Tom Tomczak
Chief Commercial Officer (CCO)
NRB
1726588748718
Cassandre Laurent
Directeur général
Agence du Numérique
an swalens
An Swalens
Head Of IT (CIO)
National Bank of Belgium
Untitled design (2)-Apr-01-2022-10-58-34-68-AM
Elke Laeremans
Chief Digital & Supply Chain Officer at Casa International
CIONET Belgium - Advisory Board Member - Koen Van Loo
Koen Van Loo
CIO
Group S.
Peter Sany
Peter Sany
Executive Advisor
Zoom
CIONET Belgium - Advisory Board Member - Steven De Haes
Steven De Haes
Dean
Antwerp Management School
Marleen Thorré
Marleen Thorré
Head of Digital EMEA
Mitsubishi Chemical Group
christel-plessers
Christel Plessers
Head of IT European Markets
Mercedes-Benz Europe

Team

Luc Hendrikx
Luc Hendrikx
CEO
Inès De Bien
Inès De Bien
Partner - CCO
1-Feb-08-2022-10-22-08-68-AM
Daniel Eycken
Partner - COO
Hendrik Deckers
Hendrik Deckers
Founder - MD
Untitled design (1)-2
Jelte Scheys
Tribes Sales Director Belgium
foto Herman
Herman Roelandts
Tribe Master
Joseph Antoun
Joseph Antoun
Senior Program Director
1-Dec-16-2021-02-15-57-02-PM
Eman De Sutter
Program Manager
4-Feb-08-2022-10-22-09-03-AM
Shelly Deracourt
Program Manager
Untitled design (5)-Sep-01-2022-02-47-55-60-PM
Charlotte Coen
Partner Success Manager
Untitled design (1)-Nov-22-2023-08-56-42-6802-AM
Ivana Bradvica
Junior Event Manager
ML B-W-1
Martine Lefevre
Financial Controller
Vlera Berishaa (1)
Vlera Berisha
Junior Community Manager
Phaedra Vanhaeren
Phaedra Vanhaeren
Programme & Event Manager

Contact us

Would you like to know more about CIONET Belgium, membership or partnership opportunities? Do you have feedback or any other question? Send us a message!