Balancing Innovation; Dilemmas between being agile and responsible

As consumers, every experience matters to us. We expect all of our digital interactions to be frictionless and secure, but fraudsters tend to prey on unexpected events or challenges – like a pandemic. When normality becomes disrupted, they see an opportunity to exploit.

Privacy has always been top of mind for consumers, but even more so now as we carry out our lives predominantly through digital interactions. For the past 12 months, we have been banking online, seeing doctors via telehealth, conducting business virtually, to name but a few. As a direct impact of that, many businesses, large and small, have embraced digital transformation and are adopting next-generation technology to enable these online experiences and interactions.

With privacy being top of mind, now more than ever Chief Information Officers and Chief Security Officers are focused on data protection and privacy assurance for the trillions of digital interactions that are happening every minute. This is especially true in highly regulated industries like banking and insurance that are stewarding vital data.

Banking institutions and insurance companies need to significantly improve their technological agility and accelerate the digitization of the business, whilst meeting security and regulatory compliance, and having full control over their data.

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