However, as data usage has evolved, so to have consumer attitudes to its governance. Where once data protection was a mere compliance ‘tick box’ for businesses, it’s now a mission critical concern that needs careful thought and consideration.

Among the vital questions businesses need to answer is, how can the balance be struck between providing unparalleled customer service, whilst remaining watertight when it comes to data governance and transparency?  

• Emmet Townsend, VP Engineering at Inrupt (a company that is co-founded by Tim Berners-Lee) will explore the market opportunities presented to businesses via data governance tech solutions, and how they can help in rebuilding consumer trust and loyalty. He’ll present a number of real-world examples of how tech is supporting organisations in the home retailing, banking and public sectors when it comes to unleashing better customer / end user services whilst rebuilding public trust and loyalty.  

• Alexander Van den Wall Bake, Aegon’s Innovation Manager for Business Automation, will look at how smarter data ecosystems have the potential to shape the insurance sector of tomorrow. He’ll suggest how data will allow providers to pivot from a reactive to a more proactive delivery model, while allowing them to provide more relevant and tailored products and services for the modern consumer finance industry.  

• Rhys Lynch, AND Digital’s Service Delivery Manager, will share insights from his work with companies like IATA (building the IATA Travel Pass) and tell about the practicalities of getting the right strategy and skills in place to build robust data compliance capabilities. He will also explore the role of the right partner in delivering the underlying data journey.