CIONET News

From Cost Center to Value Driver — CIOs from Leading Companies Unpack the Roadmap to Data-Driven IT Management

Written by Eva Berkenbosch | December 22, 2025 @ 9:33 AM

Powered by: CIONET and It's Value


Executive Summary: Proving IT's Value

Facing intense pressure to "do more with less," top CIOs and Digital Leaders at a recent CIONET roundtable agreed that simply cutting costs is no longer enough. The mandate is to quantify and prove IT's business value.

Challenge

Solution

Key Actions

Quantifying Value: Benefits land in the business P&L, making value extraction hard to track from an IT perspective.

Adopt TBM: Technology Business Management (TBM) provides the essential, shared language to translate technology costs into business-understandable services and outcomes.

Commit to P&L: Require IT business cases to commit realized benefits directly into the business's Profit & Loss statements.

Accountability: Managing cloud spend (FinOps) often remains centralized, leading to uncontrolled sprawl and costs.

Drive Accountability: Shift accountability for cloud consumption to the product and DevOps teams themselves, supported by architectural controls.

First Baseline: Start by performing a TBM baseline assessment to secure the data needed for transparent decision-making and continuous improvement.

 

1. Introduction: The Value Imperative

In an era defined by digital transformation and economic uncertainty, the CIO mandate is clear: do more with less and prove it. As Gartner notes, proving the value of IT will be mission-critical for organizations by 2026. This necessitates a profound shift from merely managing operational costs (FinOps) to maximizing strategic returns through effective Portfolio Management for innovation.

This was the central focus of a recent Executive Roundtable Dinner hosted by CIONET in partnership with It's Value. Senior technology leaders from a diverse group, including a Tier 1 Dutch Bank, a Global Fashion Retailer, and a European Building Materials Conglomerate, exchanged insights on the practical hurdles of achieving data-driven IT management.

The discussion, led by IT Financial Management expert Peter van Loon (CEO of It’s Value), moved past theory to tackle specific challenges faced by highly complex, global organizations.

2. The Core Challenge: Quantifying the Elusive Business Value

The biggest barrier shared by attendees was quantifying IT's true business value, especially when the benefits land outside the IT budget and are difficult to track.

Global Chemicals Manufacturer's Perspective: "We’re very good in managing cost, but impact on Business Value is more complex. Value Extraction or benefits tracking is hard. The value goes to the business function, not to IT!"

This challenge underscores the immediate need for a shared financial language and framework, leading to the consensus solution:

A. TBM: The Common Language for Finance, IT, and Business

Attendees agreed that the fundamental misalignment between technology spending and business strategy requires a dedicated structure that acts as a translator.

  • Peter van Loon's Insight: TBM is where Finance, IT delivery, and Business Value come together. It provides the necessary data model to translate technology spending into understandable business terms, which is the only way to secure executive buy-in for strategic spending.
  • Tier 1 Dutch Bank's Challenge: With 1,200 DevOps teams, the bank faces the critical question: "How do we measure the performance of these teams? How can we quantify the business value of IT and on portfolio management?" The shared solution involves cascading strategy using a Business Function Model to measure costs and benefits across the bank's Value Streams.

3. Strategy in Action: Focusing Resources and Accountability

When resources are tight and IT investment decisions are constantly scrutinized, leaders must focus on proving value and enforcing accountability.

B. Prioritizing for Value: The P&L Commitment

In times of reorganization or cost reduction, the key to survival is prioritizing initiatives based on tangible value.

  • Global Fashion Retailer's Lesson: Following a major reorganization, they moved "from a red tape approval process to a product owner-based model." The core requirement for any new IT initiative? "Business case should be committed in the P&L!" This enforces the principle that "the business owns [the value], but the partner [IT] delivers."
  • The Investment Dilemma: The discussion highlighted the eternal balance for organizations like a Large European Grocery Retailer still dealing with legacy systems: Innovation vs. Decommissioning. The right decision requires Cost Insight on a lower level to clearly understand the true marginal value of either path.
C. FinOps: Controlling Cost Through Architecture and Automation

For organizations like a European Insurance Provider trying to "get a grip on costs," the roundtable provided clear direction on controlling complexity, particularly in the cloud.

  • Peter van Loon's solution: How do you control the IT costs? Change the labelled data and architecture. If you can clearly label and measure the cost of data consumption and technical debt, you can control it.
  • The Cloud Mandate: FinOps must focus on automation and accountability to ensure that cloud resource consumption is visible and managed by the product teams, preventing uncontrolled sprawl.

4. Conclusion: Making It Real

The consensus among leaders, including those overseeing transformations across multiple brands like a European Biking Conglomerate (discussing TCO across 10+ brands) and strategic accelerators like a Global Investment & Technology Group (focusing on baseline assessments), is that this is a continuous journey.

This transformation—shifting mindset, establishing TBM, and enforcing financial discipline—is challenging. However, as one participant from a Global Internet & Technology Investor noted, the next step must be concrete: "We should do a first baseline assessment." Establishing this TBM baseline is the only way to secure the data needed to make the right decisions and finally turn IT spend into measurable business value.


Partner with CIONET for Future Executive Events

Did the insights from this private executive roundtable resonate with your strategic goals? CIONET regularly hosts high-level, focused events designed to foster peer-to-peer learning and networking.

If your company is interested in partnering with CIONET to participate in or even co-host future exclusive events, share thought leadership, and connect with a select audience of top CIOs, CISOs, and Digital Leaders, please leave your details below: