Johan Vandewalle is CIO/ICT Manager at ACV/CSC.
“When you are responsible for a membership of 1.7 million people, you better make sure that you are running at peak efficiency. And that goes for your systems and applications, too. Through Managed Application Performance, trade union ACV/CSC strives to ensure that it can provide the fast and reliable response times that keep those members happy, across the range of key services it provides.”
“We have almost as many locations as a bank, says Johan Vandewalle. And we handle a lot of critical applications, like unemployment payments. Originally, our systems were decentralized, but now pretty much everything is centralized. If the applications go down, or we offer poor response time, everyone who comes into our 250 regional sites, will have long line and have to wait. AVC/CSC has an extensive infrastructure and technology. In the meantime, we have standardized to the development platform and technology of Microsoft. By the standardization in 1 technology, we try to reduce the expenses and to offer a strong integration.”
The IT department at ACV/CSC exists of 90 internal and 20 external people, we deliver all the necessary IT services for 3700 people in our local offices.”