.jpg)
AI Coordinator
Tessenderlo Group
Include more details about the speaker, a short bio, etc.
PB Leiner, a global leader in gelatin and collagen solutions and part of Tessenderlo Group, faced a looming knowledge gap. Their production of high-quality gelatin relies on the intricate art of blending different batches to achieve consistent product characteristics. This delicate process depends heavily on the expertise of seasoned craftsmen with years of experience. With some of these experts approaching retirement, PB Leiner sought a way to capture and transfer their invaluable knowledge to the next generation of workers.
Telenet Group, a leading provider of telecommunications and entertainment services, faced the challenge of meeting ever-increasing customer expectations in a dynamic and competitive market. They recognized the need to empower their customer service agents with the right tools and technologies to deliver faster, more personalized support while maintaining a human-centric approach. Telenet Group always strives to achieve a triple win: for the company, the customer and the employee.
Touring, a leading provider of roadside assistance services in Belgium, recognized the need to enhance their customer service experience while maintaining a strong human connection. They sought a solution that would streamline agent workflows, reducing the time to resolve a problem and allowing them the agents to focus on empathy and personalized support for drivers in distress, without losing the personal touch.
An exclusive app, local and global events, publications and research, executive education programmes: everything we do is aimed at making sure you maximise your potential.
