Find out more about the speakers
ICT Directeur
Vlaams Energie- en Klimaatagentschap (VEKA)
Business manager/CIO with focus on IT as driver for business and innovation
Broad experience in Business, IT- Project, Service & Information Security management.
Special interest in breaking down the barriers between the organisation silo's.
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Program Manager Data Platform
VDAB
Strong background in the Belgian utilities market and it's related processes (marketing & sales, customer care, billing & collections, switching, portfolio management, move).
Interest areas : IT architecture, marketing analysis and strategy, reporting, finance (analysis, budgeting, planning), team management
Specialties:
* Profound knowledge of the Belgian energy market and it's related processes (marketing & sales, customer care, billing & collections, switching, portfolio management, move)
* Profound knowledge of customer needs and customer value within the energy market (needs of prospects, customer value, drivers for churn, cost to serve and bad debt)
* IT Architecture
* Business Intelligence, data warehousing and databases
