08 June 2021 | 15:00 | Interactive Web Experience
Designing customer centricity in the digital age- cases from BMW, Fedex, Ethias & Mediahuis -
CIONET BELGIUM COMMUNITY EVENT
How do you win the customer in the digital age? How do you listen to and interact with customers? CIONET has completed a research program to evaluate just how we can engage more closely with our customers and will present the findings during our event. We will have a panel discussion with CIOs of companies that have changed their interaction with customers fundamentally during the last 12 months.
Find out more about the speakers
Starting from and based upon an engineering degree, my experience grew from a purely IT operations and development job in a small company to a managent function within a large media corporation, covering IT business development/alignment, finance & budgetting and people management.My goal is to be involved in new media development, leading and coaching a motivated team to obtain long term results in products of the future.Specialties: Online & Print Classifieds, Online Media, IT business development, Project management
My main focus over the years has been on defining a digital strategy for companies and building the corresponding organizational and technical capabilities to execute it.
Over the years, I have had the possibility to lead large digital transformation projects for media companies, both from a technical and organizational point of view. During this time I had the opportunity to gain in-depth experience on the impact of the 'digital shift' on people, the processes within a company and how technology should be aligned with the business strategy.
Senior VP International IT
Responsible for strategy and management of mission critical IT systems and resources within 200+ countries outside of USA. Extensive professional experience in Corporate Strategy, Corporate Development (M&A) due diligence, integration of large global companies, Information Security (InfoSec), and Board Level discussion / topics. Keynote Speaker on Digital Transformation.
Digital Transformation, Change, Peoplemanagement, Crisismanagement, Program management, Service Delivery Management, ICT management...Sounds familiar? Well, I've extensive experience and capabilities in these area's, and use this to support entreprises where needed from the inside as interim manager.I combine:15 years of customer oriented business functions with 13 years of senior management/executive experience in ICT-functions.
Project Team Lead Customer Intelligence
Markus hold has a Degree in Business Administration (BWL). After working 5 Years as a Business / IT Senior Consultant at BearingPoint, he joined BMW group 15 Years ago as a Business / IT Team Lead. Today the main highlights of his profile are:
How do you win the customer in the digital age? How do you listen to and interact with customers? CIONET has completed a research program to evaluate just how we can engage more closely with our customers and will present the findings during our event. We will have a panel discussion with CIO’s of companies that have changed their interaction with customers fundamentally during the last 12 months.
Welcome & intro cocktails
with our panelists:
Exclusive for CIONET members.
Not a member yet? Request to join here.