The holy grail to understand your customers, predict their next steps, and offer them a great experience with a personal touch in omni-channel is to create a true 360° customer view.
Unified data is at the heart of creating engaging customer experiences and is meant to fuel the 360 profile. But to date, the way that brands collect, interpret, and act on this data has been scattered and haphazard.
During this roundtable with a selected group of top digital leaders, we'll talk about how our organisations can build better customer experiences through a 360 degree customer view. We will learn how to tackle all obstacles to realise a unified, real-time customer profile.
It will be an interactive session, where we'll all learn from each other.
21:00
End
Venue
Pastorale is a place where fine dining, art and nature blend effortlessly. Chef Bart De Pooter, his daughters Jolien & Karen and the entire team welcome guests in a unique setting and spoil them with culinary delights and an excellent service.
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