GBS have long been viewed as “back office processing units” to reduce costs by increasingly globalizing and often outsourcing shared services. But leading enterprises are making GBS their transformation engines to deliver a step change in operational resiliency and adaptability, employee experience, service innovation and long-term value. Making this leap in turn requires major shifts: from how GBS embrace digital, to pivoting to end-to-end integrated services, a hyper focus on experience, breakthrough performance, and re-branding. 

For this event we are bringing together senior GBS executives from market-leading organisations to share their experience of how they are: 

• Repositioning GBS as a transformation engine 
• Creating capabilities-as-a-service and leveraging digital platforms to deliver operational excellence, insights and innovation that extends beyond the GBS organization 
• Rethinking ownership, governance and performance measurement 
• Reimagining the customer/employee/user experience to set the foundation for experience transformation 
• Using GBS to deliver workforce transformation

ServiceNow and EY invite you to attend a virtual wine tasting event hosted by Roger Camrass of CIONET on 23rd September from 17:30-19:30 BST. We will be joined by:Julie Tiegland - EY EMEIA Area Managing Partner; Paul Smith - President EMEA ServiceNow; Jay Desai - Vice President, Global Business Services. We look forward to showing you how GBS can be a transformation engine to drive innovation and efficiency in your business.