June 17 // Zoom Conference
The pandemic has altered dramatically behaviours of consumers and businesses. As we return to a sense of normality we can expect such trends to continue and intensify. To respond to these new norms, corporations are focusing heavily on both the customer and employee experience.
ADOBE has conducted extensive research to analyse how customer behaviour might evolve in 2021 and beyond. It has concluded that those organisations that invest most heavily in customer experience will out-pace the rest. Included here is the use of advanced tools to gain customer insights and take proactive measures in customer targeting.
Issues for discussion will include:
Join us for a virtual ‘wine tasting’ event on 27th May to discuss how to transform the customer experience through the application of advanced tools such as the experience platform. Roger Camrass of CIONET will host this session. As with all CIONET events we believe that this will help empower you in your digital leadership role
Find out more about the speakers
Director of Research
A pioneer of today’s Internet in the seventies (at MIT) Roger Camrass has been helping organisations across the Globe harness the power of new technologies and methods for over five decades.As a thought leader, business executive and part time academic, Roger has introduced a succession of innovations including digital networking in the seventies, outsourcing and call centres in the eighties, business reengineering and third generation mobile networks in the nineties, e-commerce in 2000 and more recently cloud and 5G.
Adrian Bucknall of Wine Unearthed will be educating and entertaining us with a Live wine tasting & demonstration.
Guests will be asked for shipping details via the registration form so that they can receive the wine ahead of the event.
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