In an era where customer engagement is paramount, and public channels amplify consumer voices, delivering high-quality experiences is crucial. Generative AI stands at the forefront of this revolution, offering unprecedented capabilities in conversational commerce, AI contact centres, and tailored AI search, among others.
Join us as we delve into the ‘what’ and ‘how’ of Gen AI applications, discussing infrastructure considerations, differentiating true AI from advanced machine learning, and identifying ripe use cases for reinvention.
Our roundtable will address pivotal questions to guide your Gen AI journey, including:
  • The key tenets of exceptional customer experience and AI’s enabling role.
  • Starting points for your Gen AI initiatives for driving efficiency
  • Integration dos and don’ts for existing systems.
  • Securing the right mix of external and in-house expertise
Join us on the evening of 25th of June for dinner and discussion in the company of experts from Cognizant and Google Cloud. Hosted at an exclusive London venue, this is the perfect opportunity to network, exchange ideas with your peers and leave with actionable insights.

Speakers and Panellists

Find out more about the speakers and our panellists


Please note that timings are in BST.

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