About

Customer service as we know it is changing, fast. In a world powered by IoT, 5G, and real-time data flows, customer experience has shifted from reactive to anticipatory.
Hyper-personalisation isn’t just a nice-to-have; it’s the new competitive edge. But are we ready to push boundaries, or are we still thinking too small?

At this exclusive round table, we’ll challenge you to rethink customer engagement:

• How can we use real-time data to predict needs before they’re expressed?
• What does a frictionless, seamless journey look like?
• How do we balance privacy and trust in a hyper-connected world?

Together with seasoned CIO’s and CMO’s, we’ll explore tangible, real-world examples of hyper-personalisation: the opportunities, the challenges, the obstacles, the do's and don'ts.

KEY DISCUSSION POINTS

- Predictive Power of Hyper-Connectivity:
          How connected devices and real-time data can help anticipate customer needs.

- Turning Data into Delight:
          Leveraging AI and machine learning to transform data into personalised, valuable experiences.

- Creating Seamless Journeys:
          How to deliver frictionless end-to-end experiences that merge digital and physical touchpoints.

- Trust and the Ethical Line:
          In an age of rising data privacy concerns, how far is too far?

WHY ATTEND?

Hyper-personalisation isn’t the future; it’s the now. Businesses that fail to harness hyper-connectivity are already losing ground.

At this round table, you’ll:

- Learn how to turn real-time data into a competitive advantage.

- Walk away with actionable strategies to deliver the next level of customer experience.

- Connect with peers who are reimagining customer journeys through hyper-personalisation.