About

For many public sector organisations, providing citizen services quickly while embracing emerging technologies is difficult. Shifting legislative priorities, budget constraints, and legacy system maintenance mean constant pressure on resources. At the same time, constituents expect a customer experience with the government that is comparable to their experiences with top consumer brands. 

To meet these and other challenges, it’s clear that the future of government is digital. These digital public services heavily rely on automated processes. To codify workflows, reduce technical debt, and innovate faster, powerful tools are needed. But which tools do you choose and how do you avoid vendor lock-in and keep your options open during the procurement process?

Dirk Deridder, Director IT Infrastructure, Operations, Services & Support at Smals, will kick the conversation off by sharing their vision on Open Source and why Smals considers it to be a strategic asset and an inspiration for their own community.