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The technologies available to businesses are becoming ever more sophisticated. The development of the IT landscape has been accelerated by the pandemic, as corporations realise the importance of digital solutions in creating the virtual office, bringing together supplier and customer and ensuring the continuing success of their businesses.


The CIONET Cookbook uses the analogy of a five-star restaurant to explain the importance of optimally integrated technology, with the CIO as Master Chef.

In order to provide the best service to its customers, a top restaurant must have the right atmosphere, an inviting menu, a well-equipped kitchen, talented and committed front-of-house and kitchen staff and smooth-running processes that ensure an enjoyable experience for diners.



Great IT leadership is more important than ever before. As the pace of digital transformation continues to quicken, the best CIOs rely on five key characteristics that help them turn the threat of disruption into an opportunity. They use these traits to lead the creation of new technology-enabled business models that generate a lasting competitive advantage.


Our analysis suggests Master Chefs of the Digital Kitchen excel across five traits: they are curious, imaginative, purposeful, authentic, and dynamic.


These five traits are distinct in nature, yet they interlink when it comes to leadership style. Master Chefs display all these traits, but they adopt and adapt them in a way that creates great results for them as individuals, and for the people they lead, the businesses they work for, and the customers they serve.

Download the Executive Summary


Cookbook Five characteristics that define successful CIOs


Just like a five-star restaurant, businesses need to be able to offer great service to customers and business partners, an up-to-date menu of IT solutions, access to the best technology and a great team to implement those systems, all under the leadership of a CIO with vision and energy. 


The CIONET Cookbook comprises 27 recipes for success from today’s most influential and dynamic information technology leaders, across all sectors of business. In it, readers will discover:

  • How David Jack transformed Dunnhumby’s data analytics services by putting the customer first;
  • Why Angel Valero is competing with the robots of the future to upgrade Telefónica’s telecommunications business;
  • How Margaret Dawson of open-source software company RedHat has extended the idea of openness into all aspects of business function to promote a culture of innovation and exchange;
  • Why Charles Forte, CIO of the UK’s Ministry of Defence, put transformational technologies on the frontline to create a cohesive, integrated and adaptable IT framework.

The CIONET Cookbook is an invaluable tool for IT executives at all levels, in businesses of all sizes and across all sectors.

Roger Camrass-1


International research director, Cionet

A pioneer of today’s Internet in the seventies (at MIT) Roger  Camrass has been helping organisations across the Globe harness the power of new technologies and methods for over five decades.

As a thought leader, business executive and part time academic, Roger has introduced a succession of innovations including digital networking in the seventies, outsourcing and call centres in the eighties, business reengineering and third generation mobile networks in the nineties, e-commerce in 2000 and more recently cloud and 5G.

Nils researches competitive digital innovation and how organizations are redesigning themselves to realize greater value faster with scarce resources from a diverse portfolio of innovation efforts. Drawing on both in-depth qualitative data and survey data from hundreds of firms, he has identified what investments and innovation practices distinguish the most competitive firms.
In 2010, he co-founded with CIONET the annual European CIO of the Year Awards to raise awareness of the expanding strategic roles of digital leaders. Nils regularly conducts workshops for cross-functional groups of top-level executives, during which he presents and discusses MIT CISR research findings.
Antwerp Management School delivers state-of-the-art management knowledge, anchored in a business and organizational context. One of the key thought-leadership domains of Antwerp Management School focuses on leading the digital transformation journey, with a special focus on digital governance, architecture and security. Together with its international academic and business partnership, the ambition of AMS is to positively impact the digital transformation of society.   
Contributors to SD Worx & Randstad recipes are:
  • Steven De Haes, PhD, Dean and full-time Professor of Management Information Systems at Antwerp Management School. 
  • Tim Huygh, PhD,an Assistant Professor of Information Systems at the Department of Information Science of the Open Universiteit, The Netherlands, and Visiting Professor at the Antwerp Management School, University of Antwerp, Belgium. 
  • Anant Joshi, PhD, Assistant Professor of Information Management at the Department of Accounting and Information Management at Maastricht University's School of Business and Economics, Maastricht, The Netherlands. 
  • Joseph Puthenpurackal,  an information technology leader with over three decades of experience in application development, infrastructure management, IT strategy, architecture, IT governance, and project/program execution.