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eGates at multiple UK airports crippled by UK Border Force IT failure

Published by The Stack
September 25, 2021 @ 4:00 PM

The Stack is one of the UK’s fastest growing business technology publications. Founded in late 2020 by Edward Targett, the former editor of Computer Business Review, it regularly features interviews with some of the world’s most influential digital leaders, along with think pieces, news, and business intelligence. You can follow The Stack on LinkedIn here.

eGates at multiple UK airports crippled by UK Border Force IT failure

 Passengers at Heathrow Airport. Image credit: Yolanda Sun, via Unsplash.com

An IT failure disrupted self-service passport gates at airports across the UK today. Edinburgh, Gatwick, Heathrow, and Manchester airports all reported problems with e-gates, with passengers forced to queue for hours.

The IT issue was resolved shortly after 15:00. The issue — as all airports were quick to point out — stemmed from the failure of a UK Border Force-run IT system, with Edinburgh airport telling passengers earlier today: “The UK Border Force (UKBF) IT issue is nationwide and UKBF teams are working to resolve this.

Posted in:CIONET UK

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