During the panel discussion with Anke Sax,Erwin Verstraelen, Geert Standaert, Rui Pedro Silva, and Anna Bairdfrom Google, we got insights into how companies need to be Customer-Centricto differentiate from the competition and also, the lessons that we learned is to prioritize and don't continue to optimize as it's all about effective execution around the customer.
The first topic discussed was, what was the main focus before 2020? and whether it had changed as a result of the Corona crisis, and on this poll, we've got results that show their focus was on Operational Excellence.
In the last polls, we focused more on what will be from 2020 onwards and if from January, they would be doing more, less, or the same amount of projects. Interestingly according to the results of these polls, they will focus less on Operational Excellence from 2020 onward, and the focus will be more on the side of Customer Intimacy and more projects.